Patient Appointment Coordinator | Full-Time |

Description

Heritage Health is seeking a full-time (1.0 FTE) Patient Appointment Coordinator to join our team in Coeur d' Alene, Idaho. We prioritize work-life balance and offer a supportive environment to ensure our team members thrive both professionally and personally.    

Why You Should Join our Dynamic Healthcare Team:

Passionate Purpose: We're committed to enhancing lives, every day. 

Unmatched Support: We are committed to a fun and supportive team environment.

Balanced Lifestyle: No weekends or holidays, ensuring a healthy work-life balance.

Collaborative Care: Work with a dedicated team to provide the best patient outcomes in the right settings.

Exceptional Rewards: Competitive pay, and benefits

Benefits:

Health Insurance: 100% employer-paid employee coverage for medical, dental, and vision plans for full-time employees.

Life Insurance: Employer-paid for 1x annual salary up to $200k (optional coverage available for additional cost). 

Disability Insurance: Short-term disability insurance based on age & salary. 100% employer-paid long-term disability insurance.

Retirement: 403 (b) plan: Heritage Health matches up to 4% of employee contributions. 

Paid Time Off Benefits: 120 hours Paid Time Off (PTO) in your first year, 56 hours Extended Illness Bank (EIB) in your first year, 8 paid holidays for full-time employees, amounts are pro-rated for part-time employees who are .5 FTE or higher. 

Employee Assistance Program (EAP): Enjoy free telehealth visits for healthcare, counseling, and health and wellness coaching for all employees and their immediate household members.    

We are looking for a friendly and detail-oriented Patient Appointment Coordinator to serve as the first point of contact for patients calling to schedule appointments with Heritage Health’s medical programs. In this role, you will use patient-specific information to accurately assess the nature of an appointment requests and independently schedule and confirm patient appointments. Success in this position requires strong communication skills, professionalism, and the ability to manage a high-volume multi-line phone system efficiently and courteously. 

This is a great opportunity for someone who enjoys helping others and thrives in a fast-paced, service oriented environment. 

Schedule: Monday through Friday. 9:30am - 6:00pm

Requirements

• High School Graduate or equivalent. 
• Previous experience in customer service, scheduling, or office settings with multi-phone line systems is required. 
• Medical office experience preferred. 
• One year of prior medical assistant experience is preferred

Your Essential Duties:

• Schedules patients’ appointments appropriately according to clinic protocols; handles majority of telephone requests for appointment in the medical department.
• Schedules appointment using current Practice Management System.
• Reviews appointment date, time, location, and provider name with patient for accuracy.
• Reviews list of materials for patient to bring to appointment when necessary (insurance cards, forms, etc.)
• Performs initial telephone screening of patients and directs urgent phone calls to triage nurse as needed per protocol.
• Calls patients to confirm next day’s appointments.
• Reschedules appointments as needed.
• Supports physician and other health-care provider requests.
• Attends staff meetings and training seminars as required.
• Heritage Health staff have an active role in our Patient Centered Medical Home model of care. 
• This role is designated as part of the Heritage Health PCMH Care Team.
• Regular and predictable attendance is an essential function of this position.
• Performs miscellaneous job-related duties as assigned

Your Success Factors

•  Excellent communication skills – oral and written. Ability to interact effectively with staff and patients.
•  Computer skills – Windows based software experience.
•  Familiar with operating multi-line phone system.
•  Innovation: much of the work is routine, however, may occasionally be involved in projects requiring new ideas or approaches.
•  Provides feedback on daily issues and participate in short-term planning with other team members.
•  Regular and dependable attendance is essential to the position.
•  Knowledge of medical terminology.
•  Ability to handle confidential information.
•  Exercise independent judgement and discretion.
•  Have a pleasant and courteous telephone manner.
•  Ability to handle frequent interruptions and deal effectively and calmly in stressful situations.
•  Respect and empathy for the diversity of the clients and staff of the clinic.
•  Ability to interact positively with fellow staff members.

Working Conditions: Work is normally performed in a typical interior, office work environment in an administrative building. Telecommuting or working remotely may be an option once productivity and quality requirements have been met. Work may be demanding and chaotic at times. May be exposed to 

patient population that will present a variety of contagious diseases, physical injuries and emotional states of mind.

Physical/Mental Requirements:

•  Prolonged periods of sitting and working on a computer.
•  May lift up to 15 pounds at times.
•  Must be able to access and navigate various departments of a given location.
•  Must be able to complete tasks in a noisy or stressful environment.
•  Must be able to adhere to process protocol.

Safety: Heritage Health enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each employee is responsible for completing all training requirements, participating in emergency response tasks as requested, and serving on safety committees and teams as requested. In addition, employees must accept the responsibility for maintaining the safety of themselves and others by adhering to all written and verbal instructions, promptly reporting and/or correcting all hazards or unsafe conditions and providing feedback to supervisors and management on all safety issues.