Patient Appointment Scheduler (In-person)

Why Choose Us? #AOA

• Collaborative Environment: Work alongside a passionate team of healthcare professionals committed to providing exceptional patient care. Your expertise will be valued and supported.
• Work-Life Balance: We understand the importance of balance in your life. Our flexible scheduling ensures you have time for what matters most to you.
• Competitive Compensation: Enjoy a competitive salary and benefits package that reflects your skills and dedication.
• Incredible Culture: Join a workplace that fosters fairness, teamwork, and a positive atmosphere. We believe in working together to create an uplifting environment for both staff and patients. 

Benefits:

• Healthcare Options: PPO, HDHP, and Surest plans with a $100/month tobacco-free discount
• Dental & Vision Insurance
• 401(k) with Annual Employer Contributions
• Additional Coverage: HSA/FSA, short- and long-term disability, life and AD&D, legal assistance, and more
• Employee Assistance Program (EAP): Employer-paid support for life’s challenges
• Generous Paid Time Off:
  • Up to 2 weeks of PTO starting out. (Increases with tenure)
  • 7 paid holidays + 2 floating holidays 

We are seeking a detail-oriented and organized Appointment Scheduler to join our team. In this role, you will be responsible for managing and coordinating appointments to ensure smooth operations and excellent customer service. If you thrive in a fast-paced environment and have strong communication skills, we encourage you to apply.

Key Responsibilities:

- Manage and schedule appointments for clients, customers, or patients via phone, email, or online booking systems

- Confirm, reschedule, or cancel appointments as needed, maintaining accurate records

- Coordinate with staff and departments to optimize scheduling efficiency

- Respond promptly to inquiries regarding appointment availability and procedures

- Maintain organized and up-to-date appointment calendars

- Follow up with clients or patients to remind them of upcoming appointments

- Handle any scheduling conflicts or issues professionally and efficiently

Skills and Qualifications:

- Proven experience in appointment scheduling or administrative support preferred

- Excellent organizational and time-management skills

- Strong communication and interpersonal skills

- Proficiency with scheduling software and Microsoft Office Suite

- Ability to multitask and prioritize tasks effectively

- Attention to detail and accuracy in data entry

- Professional and courteous demeanor

Join our dynamic team and contribute to providing seamless service to our clients and customers. We offer a supportive work environment with opportunities for growth and development.

High School Diploma/GED or equivalent experience

1+ years of Health Care related experience

Must be Bilingual in English and Spanish

Knowledge of medical terminology

Efficient proficiency in Microsoft Office applications including, Word, Excel, and Outlook

Effective verbal and written communication skills

Strong customer service skills

Detailed oriented with organizational and time management skills

Ability to perform in a highly stressful situation

Ability to multitask

Ability to establish effective working relationships with patients, physicians, and other medical support staff

Ability to navigate through multiple software applications