Patient Billing/AR Specialist

At The Remedy, healing begins with compassion, connection, and innovation. We meet people wherever they are on their mental health journey, creating space for care, courage, and change. From our clinicians to our support teams, every role contributes to helping others find their way forward.

The Patient Accounts Receivable Specialist position plays a key role in patient billing and collections services. This position provides exceptional customer service by responding to patient questions specific to a bill for medical services, processing payments, creating payment plans, all while adhering to company policies. This position is full-time, on-site during regular office hours (8-4:30 pm). 

• Handle incoming calls and assist patients with account balance inquiries.


• Educate patients on EOBs, CPT codes, and diagnosis details to ensure clarity and understanding.


• Process, collect, and accurately post payments to the system, maintaining financial integrity.


• Coordinate payment reporting and communicate details to collection agencies for timely follow-up.


• Deliver exceptional customer service via phone, resolving inquiries with professionalism and empathy.


• Demonstrate independent judgment to prioritize tasks and meet deadlines efficiently.


• Ensure compliance with clinic payment policies and procedures.


• Assist with all other duties as assigned.

Education:

• Minimum: High School Diploma or equivalent.


• Desired: Post secondary education.

Experience:

• Minimum: 2 years of patient billing/collections experience in a healthcare setting.

Knowledge:

1. Ability to work independently with minimal instruction in a team environment.


2. Understanding of CMS billing guidelines and professional clinic billing guidelines.


3. Experience of PC, Windows and Microsoft Office.


4. Knowledge of healthcare insurance and medical terminology.


5. Good grammar, spelling and communication skills.


6. Ability to multi-task.

Why Join The Remedy:

Be part of a purpose-driven organization transforming the way people experience mental health care. Work in a collaborative, people-first culture where growth, wellness, and compassion are part of everyday life. This is an opportunity to grow professionally while making a meaningful difference in the lives of others.

Benefits:

The Remedy Mental Health offers a comprehensive benefits package to eligible employees, including:

• Paid Time Off
  

• Holiday Pay
  

• Medical Insurance
  

• Health Savings Account
  

• Dental & Vision Insurance
  

• 401(k) with Safe Harbor Contribution

• Life Insurance and AD&D
  

• Short-Term Disability
  

EEO Statement:

The Remedy Mental Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status.