Patient Business Associate

How to Apply

We ask that a cover letter is included for your application to be considered. Please attach it to the first page of your resume. The cover letter should address your specific interest in the position and outline experience that directly relates to it.

Why Work at Michigan?

The School of Dentistry is consistently ranked as the #1 dental school in the United States and the world. We embrace diversity in many forms and champion diversity of thought and culture. Our Mission, core values, and additional information about our school can be found on our website. The University of Michigan also offers comprehensive benefits to help you stay well and to support you as you plan for a secure future. Benefits include:

* Generous paid time off for vacations, holidays, sick time, season days, and paid parental leave.
* A retirement plan that provides two-for-one matching contributions after the first year of employment.
* Many choices for comprehensive health insurance.
* Life insurance.
* Flexible spending accounts for healthcare and dependent care expenses.
* Work-life programs to strengthen a workplace culture that supports personal and family life, including child care, elder care, lactation resources, and mental and emotional health services.

Responsibilities*

The Patient Business Associate plays an important role at the School of Dentistry. Educating patients and student providers on insurance coverage, you will use your knowledge of insurance to provide options to patients. Attention to detail, customer service skills and flexibility are key attributes. In addition, you will serve as a subject matter expert within the Dental Business Office, with understanding of maximum insurance utilization.

* You will research insurance coverage and benefits via payer websites or direct contact with insurance companies.
* You will prepare the patient liability estimate using procedure code, diagnosis, payer fee schedule and benefit information obtained from payer research.
* You will educate patients regarding insurance benefits and patient liability for services including pursuing other alternative financial arrangements.
* You will research past due accounts receivable for past due balances for accuracy and prepare a collectable balance spreadsheet for our front desk staff.
* You will determine eligibility and write up financial arrangements with patients.
* You will financially counsel patients on balance due and payments expected.

Other job duties as assigned including:

* Updating patient demographics, verifying insurance, adding policies to charts, and reviewing treatment plans.
* Take incoming calls about insurance questions and make outgoing calls regarding a patient's loss of benefits.
* Create and review the daily cashier's report.

Required Qualifications*

* 3+ years experience in a dental or medical office setting.
* Experience with a computerized patient management system.
* Demonstrated computer skills including proficient use of Microsoft Word and Excel.
* Attention to detail and ability to work independently.
* Ability to prioritize and manage multiple tasks to meet varying deadlines.
* Working effectively with frequent interruptions in a busy environment.
* Experience with outstanding interpersonal/communication skills to handle highly confidential information and to communicate with diverse populations including staff, faculty, students and patients.
* Demonstrated ability to work as a team.
* Excellent attendance and punctuality.

Desired Qualifications*

* Experience with using Mi Dent/Axium software.
* Computer experience and Google Suite (Google docs, Google sheets and Google calendar).
* Familiar with University of Michigan procedures and policies.

Work Schedule

Position is in-person and works 10-hour days, 4 days per week on-site. Occasional evening hours on Thursday's.

Work Locations

This position is on-site, located at the School of Dentistry at 1011 N University, Ann Arbor, Michigan.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

Job Detail

Job Opening ID

250085

Working Title

Patient Business Associate

Job Title

Patient Business Associate

Work Location

Ann Arbor Campus

Ann Arbor, MI

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Nonexempt

Organizational Group

School Dentistry

Department

DENT Dental Business Office

Posting Begin/End Date

6/19/2024 - 7/03/2024

Salary

$38,000.00 - $45,000.00

Career Interest

Healthcare Admin & Support

Apply Now