Patient Call Center Agent Job Responsibilities and Duties:
· Answer all incoming calls, and address patient’s inquiries, needs, complaints, or other issues · Engage in active listening with callers, providing solutions and ensuring the patients are supported and valued · Utilizing EMR system for patient demographic updates, prescription requests, and scheduling appointments · Assisting in patient translation, if required · Process all incoming voicemails and tasks to Front Desk Team Member, Providers, and Management accordingly · Confirm patient visits for next day appointments · Identify and escalate issues to management · Complete daily call logs and reports · Sorting and filing all incoming fax correspondence · Other duties as assigned
Patient Call Center Agent Qualifications and Skills: · High school diploma or equivalent · Superior active listening, verbal, and written communication skills · Knowledge of customer service practices and principles · Excellent data entry and typing skills · Ability to handle stressful situations appropriately · Fluency in Spanish · EMR experience a bonus
Benefits:
Holiday pay
Commuter benefits
401K
Bereavement leave
On-the-job training
Paid time off
Paid training
Promotional/growth opportunities
Full-time/Part-time opportunities
Job Types: Full-time, Part-time
Education:
High school or equivalent (Required) Experience:
Customer Service in a medical setting: 1 year (Required) Language:
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