Patient Call Center Representative - Dynamic Team

Temp to Hire

Schedule: Second Shift -  2:00PM-11:00PM

Candidates must have 10/hrs of availability for these shifts- they WILL NOT WORK 10 hours, but will be scheduled 8 hours within that time frame. Schedules will be done in 3 to 4 weeks blocks for candidates.

• Schedule: There are two openings with specifics below.
  • Saturday off, work Sunday, one day off during week
  • Sunday off, work Saturday, one day off during week

Job Description:

• Answer, screen and process incoming centralized attendant, radio-paging, and telephone answering service calls from a diversified customer base.
•  Act in a prompt, accurate, and courteous manner while maintaining established standards, call statistics, and proper phraseology.
• Perform to meet all Call Center performance measures. 
• Adhere to all company policies and procedures, including but not limited to, attendance and promptness.
• Respond to requests for direct dial numbers, department numbers, physician on-call status and department functions utilizing proprietary software.
• Take messages for offices to ensure that information is obtained and delivered to the desired customers’ expectations.
• Process calls for foreign languages following client instructions to ensure proper billing.
• Update databases, including on-call statuses and customer profiles to reflect the most current contact location of personnel.
• Prepare, code, and process a variety of transmittals to include directory changes, physician sign-outs, account profile changes, etc.
• Maintain confidentiality of client information.
• Maintain regular attendance; attendance is required during emergency situations/inclement weather. 

• Refer unusual call requests, technical problems, and complex inquiries to management as needed.

Required Qualifications:
 

• High School Diploma or equivalent.
• Minimum of two years of call center and/or experience in dealing with the general public in a customer service capacity. 
• Familiarity with medical terminology and servicing telephonically preferred.
• Excellent verbal and written communication skills with the ability to present clear, concise, and timely communications.  Work with a sense of urgency, courtesy, and tact.
• Ability to operate general office equipment. Typing speed of 35 WPM.
• Ability to process a high volume of calls in a fast paced environment. 
• Ability to overlap and take multiple types of calls with various pieces of equipment simultaneously.
• Ability to manage multiple tasks concurrently in an occasional stressful environment.
• Professional interpersonal style: ability to interact and work with a diverse range of people.
• Ability to work on several different unrelated tasks at the same time.
• Exhibit a ‘can-do’ attitude and flexible work style approach.