Patient Care Advocate - Diabetic Medical Supply (DME)

We are seeking a compassionate and detail-oriented Patient Care Advocate to join our team.  This individual will serve as a critical liaison between healthcare providers and our internal teams, ensuring smooth communication, and supporting the delivery of Durable Medical Equipment (DME) fulfillment process.  This full-time office role reports directly to the manager of operations and offers a competitive salary and comprehensive benefits package. 

Essential Duties and Responsibilities 

• Serves as the primary point of contact for health providers 
• Establish and maintain strong, long-term relationships with providers to promote our DME services 
• Stay up to date with the latest advancements in diabetes management and treatment to provide informed assistance to patients and the healthcare team. 
• Facilitate communication between healthcare providers and internal teams, ensuring prompt resolution of any service issues, delays, or product inquiries. 
• Educate our providers on DME product offerings, usage guidelines, and compliance requirements. 
• Work with providers to secure the necessary prescriptions, clinical notes, and other supporting documentation required to fulfill Continuous Glucose Monitor orders. 
• Review medical documentation, including progress notes, lab reports, and prescriptions to ensure they meet clinical qualifications for per insurance requirements. 
• Adhere to all privacy regulations and always maintain confidentiality of patient information. 
• Other duties as assigned. 

• Prior experience in a healthcare or DME environment, particularly with obtaining medical documentation, is a plus. 
• Strong attention to detail. 
• Comfortable spending the majority of the day assisting patients and providers via phone. 
• Strong interpersonal and communication skills to effectively interact with patients, healthcare professionals, and other team members. 
• Compassionate and empathetic nature, with a genuine desire to help patients manage their diabetes effectively. 
• Excellent organizational skills and attention to detail. 
• Ability to work efficiently in a fast-paced environment. 
• Ability to work in an office full time with cross functional teams. 
• High school diploma or equivalent. 

Benefits 

• Medical, Dental, and Vision Insurance 
• Life Insurance coverage 
• Paid time off and Holiday Pay 
• 401K with company match option 
• Growth opportunities 

Join a team where your work has real impact.  Apply today and help transform the lives of people living with diabetes!