Patient Care Associate

Description

The Patient Care Associate (PCA) works under the direction and instruction of the Unit Nurse Supervisor, and in conjunction with all members of the healthcare team, assists with patient care and performs routine duties as assigned, and in accordance with the framework of the procedures and standards established by BCDC/BMSFHC. The PCA performs supportive services to the health care provider and nursing staff in care of patients in the ambulatory setting.

RESPONSIBILITIES AND DUTIES:

• Maintain patient confidentiality.
• Prepares, maintains, and stocks exam rooms for clinician use.
• Takes and records pulse, temperature, blood pressure, weight, height and other vital signs; perform venipuncture; EKG, assists providers with examination where indicated.
• Helps to maintain a consistent and orderly flow of patients to be seen by clinicians in the service area.
• Conduct pre-visit planning the day before or same day appointment for EMR updates to all patients.
• Ensure EMR is ready for clinicians’ use, including all outstanding referral results / laboratory reports.
• Perform reconciliation/follow-up for lab results i.e., phone calls, recalls, etc. and make referrals to external agencies/specialties such as cardiologist, pulmonologist, podiatrist etc.
• Implement call back/no show procedures for patients and document in the chart/EHR as required.
• Reviews completed patient forms using patient’s name and date of birth and makes copies for scanning into the medical record.
• Maintains inventory of supplies, forms and inform Unit Nurse of any inconsistencies.
• Collects and tests urine specimens. Records results where indicated.
• Maintains all required Nursing logs in assigned service area.
• Checks refrigerator temperature daily and log appropriately.
• Places and receives telephone calls regarding referrals, schedules, registration, appointments and recalls.
• Performs patient registration, appointments with Athena software application.
• Attends appropriate in-service and/or outside training to maintain and/or upgrade skills (including cross-training for medical records, reception, and phone operator functions.)
• As needed, provides coverage, as necessary for the Registration/Reception or Medical Records, Laboratory staff; also provides PCA/MA coverage for other BMS sites, other related duties as needed.

Requirements

Requirements

• High School or Equivalency Diploma
• Graduate from an approved Medical Assistant (M.A.) program w/M.A. Certification required.
• Training and certification in phlebotomy and EKG required.
• Certification in both Infection Control and Child Abuse.
• BCLS Certification.
• NYS infection control
• Experience with EKG, glucometer reading vital signs.
• Experience working with adults, pediatric patients, GYN as well as referrals and scheduling appointments.