Patient Care Coach

TMS Tech (Patient Care Coach)  
 
Discover a career where you can make a real difference in people's lives, no prior healthcare experience needed. We’re looking for a motivated Patient Care Coach (TMS Tech) to join our team in our Jacksonville, FL office. As a Patient Care Coach, you’ll be the face of patient care, guiding individuals through their treatment sessions, monitoring progress, and ensuring a comfortable and positive experience. Your work will directly contribute to the mental wellness and recovery of our patients. 
 
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.  
 
Benefits  

• Accelerated healthcare career growth – rapid advancement opportunities    
• Insurance benefits (Medical, Dental, Vision) and 401K   
• 20 days off annually (10 PTO days and 10 Holidays)   
• Employee access to Serenity’s treatment options

Responsibilities   

• Be the face of Serenity Healthcare 
• One on one coaching and commitment to patients during treatment
• Graduate Serenity’s paid TMS training program 
• Own outcomes of patient treatment

Qualifications  

• High School Diploma/ GED    
• Strong customer service mindset   
• Three years’ work experience in customer service required
• Excellent verbal and written communication, and basic math skills    
• Well-versed in de-escalation skills and ability to connect with individuals 

About  
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.  
 
Learn More About Us  

• About Serenity Healthcare  

• Serenity’s Provided Services  

• Meet our Patients