Patient Care Concierge (CNA)

  We’re Certified as a GREAT PLACE TO WORK! At The Peaks Care Center, we believe in creating a workplace where people feel valued, supported, and inspired to make a difference every day. Join our team and discover how rewarding your career can be!  

**Sign On Bonus $1,500.00 FT, Shift Differential's Ranging from $1.00-$2.25**

Now Hiring: Patient Care Concierge Certified Nursing Assistant (CNA)

Seeking Schedule: Sunday - Thursdays 8:30am - 5:00pm

About the Role:  The Patient Care Concierge is a Certified Nursing Assistant role dedicated to enhancing the overall experience of patients and families in the short-term rehabilitation unit. This position supports both the nursing and life enrichment departments by providing proactive customer service, additional CNA assistance, and meaningful engagement with patients. The Patient Care Concierge serves as a liaison between patients, families, and staff to promote satisfaction, communication, and high-quality resident-centered care.

Key Responsibilities

Nursing and CNA Support:

• Proactively rounds on short-term rehab patients to assess comfort, needs, and satisfaction
• Serves as a friendly and consistent point of contact for patients and families
• Addresses minor concerns in real time and escalates concerns as appropriate
• Assists with new patient orientation and supports the discharge experience 
• Assists CNAs during peak times with call lights, toileting, transfers, and ADLs
• Provides coverage during CNA breaks as needed
• Supports nursing staff with non-licensed duties within CNA scope of practice 

Life Enrichment Support: 

• Assists with group and one-on-one activities for rehab patients
• Encourages patient participation in activities and engagement opportunities
• Transports patients to activities as needed
• Provides individualized engagement for patients unable to attend group activities
• Supports special events, family visits, and rehab-focused programming 

Communication & Documentation

•  Communicates patient preferences, concerns, and feedback to the interdisciplinary team
•  Documents interactions per facility policy
• Escalates customer service issues promptly and appropriately
• Collaborates with nursing leadership and life enrichment staff to improve patient experience 

Benefits We Offer

• SIGN ON BONUS 
• Competitive Pay
• Shift Differentials for select shifts and positions
• Paycheck Advances
• Paid sick leave and vacation
• Paid Holidays
• Medical, dental and vision insurance
• Health and Dependent Care FSA
• Company paid Basic Life Insurance
• Voluntary benefits: Life, AD&D, Short-Term Disability, Critical Care & Accident Insurance
• Employee Assistance Program (EAP)
• 401K Plan
• Employee Discount Program
• Paid Mentorship and professional growth opportunities
• Employee Referral Bonus Program

Pay Rate: $20.00-$22.91 D.O.E. / Application End Date 01/31/2026 

Ready to join our team? Please contact HR Director Lisa Hill at 303-776-2814 to schedule your interview today! 

Equal Opportunity Employer We are an Equal Opportunity Employer. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. 

• Valid and active CNA certification
• High school diploma or equivalent preferred