Patient Care Coordinator

Description

Job Summary

Patient Care Coordinators are responsible for delivering first class customer service, completing the administrative tasks of the practice, and effectively communicating with patients, doctors, co-workers, and referring physicians. Their outlook, demeanor, and interaction with others is a reflection both on the doctors and on the practice.. Through teamwork, communication, and attention to detail, patient care coordinators keep the office flow moving in a smooth and efficient manner.

Patient Care Coordinators should have excellent communication and organizational skills, demonstrate reliability, the ability to multitask and prioritize, problem solving abilities, are receptive to new ideas, and willing to take initiative. 

Essential Functions/Responsibilities:

All shall be performed in accordance with OSHA, DEA, HIPAA, and NPOS guidelines and expectations.

• Promptly and energetically greet all incoming patients and visitors
• Answer phones promptly, with a smile, assist the caller or take messages and relay to appropriate persons
• Schedule appointments according to NPOS scheduling guidelines
• Review patient registration information for accuracy and thoroughness
• Input patient demographics into patient into the practice management software
• Scan in patient insurance cards, registration forms, and consent forms into the practice management software
• Collect estimated payments and co-pays from all patients at time of appointment
• Prepare and update charts for established scheduled patients
• When appropriate, give patients information on Care Credit options
• Keep patients informed when schedule is running late
• Answer basic clinical and/or insurance questions for patients
• Along with surgical assistants, keep Doctors informed of any schedule changes
• Evaluate the daily appointment schedule for accuracy and efficiency; make schedule changes as necessary
• Confirm patient appointments prior to the appointment day
• Check and straighten reception area and bathroom at end of morning and afternoon
• Transfer to and request charts from other clinics, as necessary
• Evaluate charts for following day's patients
• Promptly file charts and paperwork
• Send treatment letters and referral forms to referring doctors
• Be able to operate all front office equipment
• Travel to other offices, as needed
• Inventory office supplies and reorder through the Patient Care Coordinator Manager
• Keep work areas clean and neat
• Know and be able to implement emergency management protocols
• Inform Patient Care Coordinator Manager of any staff or patient issues, concerns, or conflicts
• Be proficient in the use of the Practice Management software system
• Have a working knowledge of dental/medical terminology
• Have a working knowledge of insurance participation and verification,
• Be willing to help with any additional tasks as designated by the managers or Doctors
• Partner with the billing specialists, implant and hospital coordinators, and surgical assistants to ensure quality patient care and satisfaction

Requirements

• Positive outlook with a professional demeanor
• Desire to deliver first class customer service and go above and beyond to serve our patients
• Ability to multitask while demonstrating accuracy and attention to detail
• Experience and comfortability with computer applications and other technology
• Minimum of one year of experience working in a healthcare setting