Patient Care Coordinator

Description

Excellence with Every Visit – We are dedicated to delivering an exceptional experience alongside optimal healthcare.

Restoring Hope – Through our expertise and unwavering commitment, we empower patients to achieve improved outcomes and a brighter future.

Communication – Actively listen, convey information clearly, and collaborate effectively within your team and across other ANR departments. Foster an open, transparent, and supportive team environment.

Lifelong Learning – Maintain curiosity and adaptability, demonstrating a commitment to personal and professional growth. Embrace feedback, stay informed about industry advancements, and apply new insights to enhance patient care.

Loyalty – Support your team and organization by providing constructive feedback, upholding professionalism, and contributing to a positive and collaborative workplace.

Good Vibes – Promote a kind, supportive, and uplifting atmosphere where teamwork, community, and collective success flourish.

Patient & Visitor Engagement

Welcome clients and visitors with heartfelt warmth upon their arrival, weaving in their name for returning patients or caregivers. Foresee their needs by extending a helping hand before their appointment begins. Confirm their schedule and the therapist destined to guide them that day.

Customer Service & Patient Support

Embody the essence of active listening as you navigate patient complaints or concerns, journeying the extra mile to forge resolutions while adhering to ANR's sacred policies and procedures. Assure patients that they are cradled in the care of a skilled therapist, well-versed in their condition and ready to aid in their recovery.

Front Desk Assistance

Assist patients in confirming their return transportation when possible. Answer calls, return voicemails, attend to client inquiries, and respond to emails.

Administrative Duties

Process and follow up on requests for medical records. Craft a summary sheet for the PCC + Lead therapist meeting, illuminating the week's activities, forthcoming tasks, and patient communications.

New Patient Scheduling & Plan of Care: Collaborate with the scheduling manager to ensure new clients are aligned with their prescribed plan of care, weaving a seamless path for their journey.

Appointment Management & Cancellations

Proactively seek to mend client concerns when they wish to cancel an appointment. Collect cancellation fees for appointments that slip away within 24 hours.

Schedule Optimization

Masterfully manage upcoming schedule availability to support both patient, team and company success. 

Therapist Support

Keep therapists apprised of patient attendance matters and significant visit requirements, ensuring a harmonious flow of information.

Payment Collection

Gather copayments and deductibles during appointments, ensuring that payment details are securely logged.

Billing & Follow-Ups

Dispatch statements to both active and discharged patients, diligently following up on any outstanding balances.

Service Promotion

Position: Full Time Only - Embrace the flexibility to work 8-hour shifts from Monday to Friday or 10-hour shifts across four days (Monday to Friday).

Starting Pay depends on qualificiations: $18-20/per hour

After 90 days: PTO (accrual), Health/Vision/Dental Benefits, HSA options.

After 1 year: 401K Enrollment

Explore professional growth and development opportunities within ANR, where your journey unfolds!

Requirements

Requirements and Qualifications for the Ideal Candidate

• A high school diploma or its equivalent.
• Previous experience at the front desk or in administrative roles, ideally within the healthcare realm, or
• Background in the customer service domain.
• Exceptional communication and customer service skills, fueled by a genuine passion for delivering quality care.
• A knack for prioritization, organization, and flourishing in a dynamic, fast-paced environment.
• Proficiency in the magical tools of Microsoft Office (Word, Excel, Outlook), with familiarity in Teams, Dialpad, or other applications being a delightful bonus.
• An eager spirit, ready to learn and evolve, wielding critical thinking skills that embrace accountability and self-reflection.
• Traits of reliability, trustworthiness, honesty, helpfulness, kindness, and a sunny disposition.