Patient Care Coordinator

Monterey Bay GI Consultants Medical Group

Our G.I. specialty practice is seeking a full-time patient care coordinator to assist patients at the check-out desk  at our Monterey location. This position is primarily clerical in nature. There may be an occasional need to assist with rooming patients. 

General Summary of Duties: 

• Greet patients who are ready to check-out.
• Review physician orders, in ATHENA, and schedule and/or arrange for:
• Follow-up office visits
• Procedures in the Endoscopy Center & local hospitals
• Diagnostic Tests to include CT scans, Ultrasounds, MRI’s, MRCP’s, Small bowel studies, Esophograms, etc.
• Provide written and verbal dietary and procedure prep instructions.
• When completed, close orders and educational material within ATHENA
• Provide written appointment and/or lab orders to patients and facilities.
• Initiate authorization process for patients with insurances that require prior authorization for procedures and other outpatient services (when the authorization position is sick or on vacation) 
• Collects co-payment and/or other payments. 
• Answers phones as back up to operators 
• Performs Open Access Interviews 
• Responsible for the schedule maintenance of one or more physicians
• Responsible for requests/tasks sent to personal in-box.
• Provides back up assistance to Front Desk. 
• Works various ATHENA MD and GI Staff buckets 
• Part time can be considered. Benefits include medical dental, and vision insurance, 401K, vacation, sick, and holidays. 

General Qualifications: 

• Bilingual (English/Spanish) Required
• Present a professional appearance 
• Ability to, verbally, communicate clearly, effectively, and professionally 
• Ability to communicate effectively and professionally in written form 
• Work well with patients, physicians, management, and staff 
• Must have strong attention to detail 
• Have excellent data entry skills 
• Have excellent penmanship 

Job Type: Full-time, Part-time

Salary: $22.00 - $24.00 per hour

Benefits: 

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work location:

• In-person at Monterey, California office (in Ryan Ranch)

Education:

• High school or equivalent (Required)