Job description
Patient Care Coordinator
Nurocoach
Job Summary:
The Patient Coordinator is responsible for the coordination of patient care activities. We are looking for a candidate with a STRONG focus on providing exceptional front desk customer service. As a mental health practice, the manner in which our patients are greeted- in person and on the phone - is paramount. In fact, hospitality experience is preferred (but not required).
Essential Job Functions:
- Perform duties related to patient care under the direct supervision of clinical management.
- Responsible for coordinating and maintaining accurate patient records in accordance with EMR guidelines.
- Responsible for coordinating and maintaining accurate electronic medical record in accordance with EMR guidelines.
- Responsible for answering the phones, verifying patient insurance and collecting copays.
- Responsible for checking patient's in and out and rescheduling appointments.
- Can assist with taking and recording vital signs, including blood pressure, temperature, and pulse.
- Can assist healthcare providers with patient examinations and treatments when needed.
- Responsible for ensuring compliance with all federal, state, and local regulations, as applicable.
- Responsible for ensuring compliance with all company policies, procedures, and regulatory requirements.
- Responsible for performing other duties as assigned.
- Performs other duties as assigned.
Requirements:
- High School Diploma or GED preferred; or equivalent experience preferred.
- Must possess a valid driver’s license, good driving record, and be willing to use personal vehicle on business occasions.
Compensation based on experience and education level.
Job Types: Full-time
Pay: $15.00 - $18.00 per hour
Expected hours: 35 per week
Benefits for full-time only:
- 401(k)
- Health insurance
- Paid time off
- Paid Holidays
- Tuition reimbursement
Schedule:
Application Question(s):
- Have you ever worked in a hospitality setting, where customer service was a top priority?
Experience:
- Medical office: 1 year (Required)
Work Location: In person
Who We Are
Nurocoach
Nurocoach is a leading national mental health practice with physical office locations in Sugar Land, Texas, and Bryan-College Station, Texas, alongside telehealth services available in 25 states. We offer expertly tailored diagnoses and holistic care for patients with various psychiatric needs. We understand that while pharmaceutical solutions can be a part of the treatment plan, they may not be the best fit for everyone.
Our national network of experienced mental health professionals enables patients facing challenges such as depression, anxiety, post-traumatic stress disorder (PTSD), obsessive-compulsive disorder (OCD), and attention-deficit/hyperactivity disorder (ADHD) to access continuous support from their coach, all from the comfort of home.
At Nurocoach, we integrate the best treatments from both conventional and alternative medicine to provide a comprehensive approach to patient care. This includes medication management services and therapies such as cognitive behavioral therapy (CBT) and acceptance and commitment therapy (ACT). We strive to optimize the effects of prescription drugs and encourage patients to consider a full spectrum of treatments to enhance their well-being. Our team is always available to help you explore options, understand tradeoffs, and navigate financial implications.
Our Mission
At Nurocoach, we are dedicated to addressing the current shortage of mental health professionals by ensuring access to care and normalizing mental health treatment for everyone, with a special focus on underserved populations, males, and LGBTQ communities. We offer effective and cutting-edge mental health therapies, providing alternatives when pharmaceuticals may not be viable.
Our goal is not just symptom management but also long-term healing and growth. We are committed to creating a safe, non-judgmental space where individuals can openly discuss their mental health concerns without fear or stigma. Through our services and resources, we aim to educate the community about mental health, reduce barriers to treatment, and promote understanding and acceptance.
Join Us
We are always looking to expand our clinical team. If you are a talented, licensed mental health professional who wants to help increase access to high-quality care, we want to hear from you.
Our clinical team will benefit from seamless technology and a call center of Patient Coordinators who provide technology and financial support-- so you can focus on providing your clinical expertise.
The ideal team member will be licensed in Texas, and be willing to gain licensure in additional states (at our expense), be passionate about providing best-in-class clinical support to patients struggling with depression, anxiety, and related ailments be very comfortable learning and utilizing technology.
Salary :
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