Patient Care Coordinator

Description

Overview:
Legacy Oral and Facial Surgery is seeking a professional, courteous, and self-motivated Patient Care Coordinator to manage front-office operations and deliver an exceptional patient experience. This role involves welcoming patients, handling phone calls, scheduling appointments, maintaining records, and managing financial interactions.

Essential Duties:

• Serve as the first point of contact, answering phone calls and addressing patient requests, concerns, and needs in a professional, friendly manner.
• Triage patient inquiries and escalate issues to the Practice Manager when necessary.
• Review and discuss treatment plans, insurance coverage, and patient balances to ensure patients understand their financial responsibilities.
• Accurately determine and document co-pays, deductibles, and out-of-pocket expenses for patients’ upcoming appointments.
• Process and record payments made in person, by mail, or over the phone.
• Present payment options to patients and arrange payment plans according to practice protocols.
• Monitor and optimize the daily schedule for efficiency and productivity, coordinating both Doctor and hygiene schedules to meet utilization goals.
• Ensure follow-up appointments are scheduled for all hygiene patients and update records as needed.
• Maintain continuing care and overdue treatment lists, scheduling preauthorized treatment promptly once insurance approvals are received.
• Verify that all necessary radiographs, lab cases, paperwork, and patient information are complete and up-to-date before appointments.
• Ensure any required medical clearances are obtained prior to patient appointments.
• Send requested records to patients and update patient files.
• Check in lab cases and update records with relevant information.
• Support the Team Lead with additional administrative tasks as required.
• Perform other duties as assigned.

Key Qualifications:

• Must be willing to complete a background check.
• Professional, courteous, self-motivated, and a team player with excellent communication skills.
• Organized, detail-oriented, trustworthy, and flexible.
• Able to work effectively in a fast-paced environment, handling 30+ patients per day.
• Strong work ethic, dedicated, and punctual.
• Experience in the dental or oral surgery field, with knowledge of insurance, OMSVision, and Office365.

Knowledge/Skills/Abilities:

• Proficient in Microsoft Office and Teams
• Strong verbal and written communication skills
• Excellent customer service and leadership abilities
• Skilled at fostering effective working relationships within the team

Education/Experience Required:

• High School Diploma or equivalent

Benefits:

• Medical, Dental, Vision, and Life Insurance
• 401(k) plan
• Paid Time Off and holiday pay
• Competitive pay

Schedule:

• Monday – Thursday: 8:00 am – 5:00 pm
• Friday: 8:00 am – 2:00 pm

This position requires learning and excelling in front-office procedures, including check-in and check-out, scheduling, handling phone calls, and verifying insurance benefits. Join Legacy Oral and Facial Surgery to be part of a collaborative, patient-focused team dedicated to outstanding care.