Patient Care Coordinator

Who are we:

Porch Light Health is a local leader in outpatient treatment of Opioid Use Disorders and other addictive disorders. We foster a family environment where patients are treated with compassion and honesty. We believe that addiction is a chronic relapsing brain disease. Our staff is passionate about helping other people. We offer Medication Assisted Treatment and behavioral health services. We believe there is life beyond addiction and strive to help our patients discover their purpose and community in a healthy environment. We are looking for people who are willing to work in a fast paced medical environment.

Job Details:

We are currently seeking a bilingual Patient Care Coordinator (PCC)  to join our Colorado Springs, CO team! In this role, you will be the first point of contact for many of our patients, providing empathetic, nonjudgmental support in a clinic setting. You will schedule appointments, answer patient questions, gather essential intake information, and work closely with our clinical teams to ensure a smooth transition into care. The ideal candidate is patient-focused, detail-oriented, and confident in communicating with diverse populations, including those impacted by addiction, housing insecurity, and other systemic barriers to care.

Responsibilities and Duties

• This is the entry level position where the focus of training is on developing and Demonstrating competencies of supporting professional staff by


• Scheduling patients


• Collecting vitals and other information


• Answering phones


• Directing patients


• Admitting and registering patients


• Data and record keeping


• Building maintenance and cleaning


• Communication with medical staff


• patient centered care and customer service


• Additionally staff will need to demonstrate a high-level, broad understanding of MAT, Harm Reduction, Low Barrier/High Access, HIPAA, OSHA and safety practices, verbal de-escalation and crisis intervention.

Qualifications and Skills

• Previous medical clinic and/or addictions treatment experience preferred


• In some cases experience can be substituted for education requirement


• Basic computer skills

• Reliable transportation


• Proper time management


• Reliable and Dependable

Job Type: Full time 

Pay: $19.00-24.00 per hour depending on experience

Schedule:

• 8-10 hour shifts


• Hours are variable and Saturdays on a rotational schedule

Education:

• High School Diploma or GED equivalent 

Experience:

• Medical office: 1 year (Preferred)

• 401(k)

• PTO


• Health Insurance


• Vision Insurance


• Dental Insurance


• At Porch Light Health, we invest in your future—after 6 months of employment, and as program spots become available, you will have the opportunity to enroll in our fully online Medical Assistant (MA) program, designed for flexible evening learning. Don’t miss your chance to turn a job into a career!