Patient Care Coordinator

Walmart Specialty Pharmacy is a one-off business unit within Walmart; specialized in the delivery of low/limited distributed pharmaceuticals to patients throughout the United States and Puerto Rico. Unlike a traditional or retail pharmacy, Specialty Pharmacy manages and distributes life sustaining medicines to patients with extremely challenging illnesses. We are predominately a patient contact center, but also operate a fully functional pharmacy with an entire team of pharmacy professionals. While we are not patient facing, we are fully engaged with our customers, patients, and medical practitioners throughout the country.

Walmart is currently hiring Patient Care Coordinator for a Temp position in Orlando, FL

As a Patient Care Coordinator, you will play a vital role in ensuring exceptional customer service and efficient pharmacy operations. You will be responsible for verifying patient information, processing prescriptions, and providing prompt resolutions to customer inquiries. Your attention to detail and commitment to confidentiality will be crucial in this role.

Compensation:

• 1st Shift: $18.00 per hour
• 2nd Shift: $20.00 per hour ($18.00 base + $2.00 shift differential)

Work Schedule:

We offer a variety of schedules to choose from:

• 1st Shift: 8am-5pm, 9am-6pm, or 9:30am-6:30pm
• 2nd Shift: 12pm-9pm
• Monday to Friday with one rotating Saturday every month (9am-3pm) for both shifts

This is a temporary role, with the possibility to become full-time depending on the client's needs.

Essential Functions

An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

• Sets up pharmacy shipments by verifying patient information and prescription for delivery; verifying and inputting method of payment; using Walmart systems to process patient information and delivery carrier and method; and logging calls and customer information (for example, name, date of birth, address, method of payment, notate call information, how to ship order).
• Provides customer service to pharmacy patients by responding to customer calls and emails; using Walmart systems, training, and manual to resolve customer and associate inquiries; maintaining confidentiality of patient health information; processing and submitting call requests (for example, refills, transfers, payments, new prescription requests, pricing requests); identifying and resolving discrepancies for customers' orders; and researching customers billing issues.
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback. 

Competencies

An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.

• Customer/Member Centered: Serve the Customer/Member - Shows care and concern when serving our customers/members. Asks questions in order to understand customer/member needs. Uses policies and information in order to exceed customer/member expectations. Finds and uses the right resources (people, products, tools) at the right time in order to resolve customer/member requests.
• Judgment: Make Effective Choices - Uses policies, procedures, and/or guides to make good choices. Uses data and facts in order to make day-to-day decisions and involves others as needed. Recognizes what might be a problem and informs those who can correct it.
• Planning and Improvement: Plan for and Improve Work - Accepts responsibility and meets expectations for own work. Identifies steps needed in order to carry out work as required.
• Influence and Communicate: Share Information - Listens to others and asks questions to learn about what is needed. Communicates the right information to associates and leaders when they need it. Communicates in a respectful and professional manner.
• Execution and Results: Get Results - Makes sure work is done correctly. Works on top priorities first. Makes a consistent effort to get results. Meets deadlines. Takes action in order to solve problems so work can be completed in a timely manner.
• Ethics and Compliance: Perform to Ethical Standards - Follows company policies and procedures (for example, the Ten Foot Rule). Shows integrity and ethical behavior in all work situations. Reports ethical and compliance issues promptly.
• Adaptability: Adapt - Adapts to changing work demands. Stays focused on own work when faced with change or difficulties. Stays open to and learns from assignments and feedback. 

Physical Activities

The following physical activities are necessary to perform one or more essential functions of this position.

• Enters and locates information on computer.
• Presents information to small or large groups and individuals.
• Communicates effectively in person or by using telecommunications equipment.
• Creates documents, reports, etc., using a writing instrument (such as a pencil or pen) or computer.
• Visually verifies information, often in small print.
• Reads information, often in small print. 

Minimum Qualifications:

• High School Diploma or GED
• 1 year experience in customer service or healthcare-related field

Preferred Qualifications:              

• Basic computer proficiency (at least 1 year) including email and data entry. 

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity - unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

All your information will be kept confidential according to EEO guidelines.