Patient Care Coordinator

We’re seeking a compassionate and detail-oriented Patient Care Coordinator to support a high-end dermatology practice focused on medical, cosmetic, and surgical skin care. This front-facing role is perfect for someone who thrives in a fast-paced environment, enjoys patient interaction, and can manage multiple administrative tasks with professionalism and poise.

Key Responsibilities

• Greet patients warmly, manage check-in/check-out procedures, and ensure a smooth flow through the practice

• Schedule, confirm, and manage appointments across multiple providers and services

• Answer phones, respond to inquiries, and provide accurate information about treatments and policies

• Verify insurance, process payments, and assist with pre-authorizations or billing questions

• Maintain accurate patient records and ensure compliance with HIPAA guidelines

• Coordinate pre- and post-procedure instructions with clinical staff

• Serve as a liaison between patients, providers, and medical assistants to optimize the patient experience

• Support the administrative team with additional duties as needed (supply tracking, inventory, data entry)

Qualifications

• 1+ year of experience in a medical office or dermatology setting preferred

• Strong interpersonal and communication skills, both verbal and written

• Comfortable with EMR systems (e.g., Modernizing Medicine, Nextech, or similar)

• Ability to multitask, prioritize, and work under pressure with grace

• Polished, professional demeanor — hospitality or concierge experience is a plus

• High school diploma required; associate’s or bachelor’s degree preferred

Compensation & Benefits

• Competitive hourly rate ($23–$25/hr based on experience)

• Health benefits and paid time off

• Career development in a boutique, high-touch dermatology environment

• Exposure to both medical and aesthetic procedures