Patient Care Coordinator

Imagine a workplace where every team members can THRIVE personally and professionally. 

From the moment a patient walks in, we focus on delivering an outstanding experience rooted in care, dedication, and trust. We greet patients with welcoming smiles, checking them in, verifying insurance details, and answering any initial questions they may have. Through the day there is a balance of scheduling appointments, checking out patients, processing payments, confirming future visits, reviewing treatment plans, and financial options to ensure they feel informed and confident in their care. Every interaction is built on honesty and trust. The goal is to always deliver personalized exceptional care. 

One of the most rewarding aspects of being a Patient Care Coordinator at Rivertown is seeing patients leave the office with a sense of relief and comfort. It’s incredibly rewarding to know that by coordinating their care and ensuring they receive the treatment they need, we are helping the community achieve better oral health and well-being. At the heart of it all, it’s about helping others, creating positive experiences, and making a difference—one patient at a time.

We don’t just work together - we grow together. The culture is one of passion, connection, and shared purpose. It’s a place where we come together to motivate, support, and collaborate - not just in dentistry, but in life. We take our expectations seriously, but we also know how to create an environment that is healthy, balanced, and fun. 

Job Overview:

The main role of the Patient Care Coordinator is to ensure an optimal schedule for all clinicians and operatories every day. This is the driving force of a successful, growth oriented dental practice. This is achieved through cheerfully and sincerely wishing to make someone’s day by treating them exceptionally! 

About Rivertown Dental:

Welcome to Rivertown Dental, a modern, team-first, privately-owned practice where we are on a mission to change the landscape of dentistry. We are equipped with the latest dental technology, a full suite of in-house specialty services, as well as abundant opportunities for growth and development. We pride ourselves on a world-class culture that allows our team to focus on self-care, so that they can better serve their team, patients and community!

Responsibilities and Duties (including but not limited to):

• Primary focus: offer exceptional care to each person engaging with our office.
• Monitors the schedule continuously and ensures all time slots are full at all times and clinicians time use is efficient. 
• Ensures every patient leaves the office with at least one appointment scheduled.
• Greets and welcomes patients by name to the practice.
• Prepares and distributes New Patient gifts
• Ensure HIPAA protocols are followed.
• Performs a “pre-check in” and ‘pre-check out” evaluation on each patient.
• Assists patients in navigating their financial, scheduling, and treatment questions.
• Practices and implements phrases as well as all Admin training documents.
• Provides clear and caring communication to every patient, including following up in a timely manner to emails, texts, and other messages.
• Updates patient records and ensures accurate patient information and documentation of recent treatments, procedures, and payments.
• Work as a PCC team to ensure the PCC’s checklist and rocks for the day are completed by noon.
• Understands ledgers and records payments to the patient ledger with accuracy.
• Presents treatment plans and offers the RTD financing options.
• Coordinates the referral process.
• Performs basic insurance related functions including: accurately send claims and all attachments needed,  accurately explain a basic insurance break down to a patient, and accurately break down a ledger and know where balances are coming from
• Performs general office duties photocopying, filing and faxing.
• Organizes, cleans, and maintains patient waiting areas as well as front-desk areas.
• Maintains the functioning of Admin area equipment.
• Engages in actively learning all new and existing software
• To ensure all essential tasks can be accomplished, any additional duty needs clearance from the Office Specialist.

Capabilities/Key Competencies:

• Attention to detail
• Exceptional telephone etiquette, organizational skills, and customer service skills. 
• Excellent time management skills
• Caring at the core, trustworthy, and dedicated to your profession
• Detail oriented, able to multitask and effectively manage time in a fluid daily schedule

Education and Experience

• Preferred: 
  • Proficient in dental practice management software
  • Fluent in dental terminology
• Required:
  • Experience in learning and working with multiple software systems
  • Expert knowledge of general administrative practices. 
  • Caring at the core, trustworthy, and dedicated to your profession

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

Rivertown Dental is an Equal Opportunity Employer (EEO).