Patient Care Coordinator

Job Summary:

The Patient Care Coordinator is the first impression when patients and guests arrive at InnovaCare Health facilities. They also assist patients by assessing, facilitating, planning, and advocating for health needs on an individual and on-going basis.

Essential Job Functions:

• Welcomes patients and visitors upon arrival to the clinic. Manages waiting room to ensure wait times are within 15-minutes of arrival. If not, the PCC keeps the patients and visitors notified of any delays.

• Manages the front desk workflow and communicates with the MA’s.

• Manages the providers schedule daily.

• Maintains accurate registration by obtaining, recording, and updating personal and financial information.

• Assists patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance); and PCP change if necessary.

• Assists patient with intake processes including scanning required documents.

• Collects patient’s financial payment responsibility (ex. co-payments, co-insurance, deductibles or issues receipts).

• May manage cashier box or similar location, balances daily deposits, and prepares bank deposits according to company policies.

• Processes walk-in patients and visitors such as greets, promptly and professionally answers phone calls, and if applicable, schedules appointments per guidelines.

• Answers phones and schedules appointments. May also assist the case manager with scheduling hospital follow-up.

• Manages medical records (maintains, files/scans, prepares for schedule).

• Ensures all correspondence is scanned and/or filed in timely manner.

• Processes requests for medical records release and maintains appropriate logs, etc.

• Performs all other related duties as assigned.

Minimum Required Education, Experience & Skills

• High school diploma or GED equivalent.

• Strong customer service focus.

• Effective written and oral communication skills.

• Teamwork orientation.

• Organized and ability to manage competing priorities.

• Knowledge of medical terminology.

• Knowledge of ICD-10 and CPT coding.

• Expert in computer literacy in electronic health record.

• Ability to react calmly and effectively in emergency situations required.

• Basic mathematical skills.

• Safe work practices in a clinic setting.

• Able to follow through with delegated tasks.

Preferred Education, Experience & Skills

• At least 2-3 years in a medical related customer service role.

• Bilingual in English/Spanish preferred but not required.

Innovacare participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.