Patient Care Coordinator

Job Summary

Our client is seeking a compassionate, organized, and patient -focused Patient Care & Office Coordinator to support both clinical care and daily office operations in a growing Direct Primary Care (DPC) practice. This role combines patient care, scheduling, administrative coordination, and patient engagement to help deliver an exceptional healthcare experience. 

Key Responsibilities

Patient Care & Clinical Support

• Greet patients and visitors professionally
  
• Perform blood draws and administer vaccines (training available)
  
• Assist with CLIA -waived testing
  
• Manage lab workflows and inventory
  

Patient Communication & Experience

• Answer phones and respond to patient inquiries
  
• Onboard new patients and follow up with prospective patients
  

Scheduling & Care Coordination

• Schedule appointments, referrals, imaging, and consultations
  
• Request and track outside medical records
  
• Coordinate prior authorizations as needed
  

Administrative & Office Operations

• Maintain accurate EHR documentation
  
• Process invoices and assist with billing activities
  
• Manage office supplies, deliveries, mail, and light office upkeep
  

Compliance & Safety

• Participate in OSHA, HIPAA, and CLIA training
  
• Perform routine safety and equipment checks as trained
  

Community & Practice Growth

• Support social media initiatives and community events
  

Requirements

Required Qualifications

• 2+ years of clinical experience (MA, LPN, RN, or similar)
  
• Strong customer service and communication skills
  
• Excellent organizational and computer skills
  
• Professional, dependable, and patient -centered approach
  
• High school diploma or equivalent
  
• Must be 18 years or older
  

Preferred Qualifications

• Phlebotomy experience or willingness to learn
  
• Administrative, marketing, or outreach experience
  
• Bilingual English/Spanish
  
• Previous customer service experience
  

Benefits

Benefits & Additional Information

• Flexible scheduling
  
• Training provided for phlebotomy and BLS certification
  
• Growth opportunities within the practice