Patient Care Coordinator

Join Our Team at Southshore Family Dentistry in Michigan City! 

At Southshore Family Dentistry, we are dedicated to providing exceptional dental care and ensuring a positive experience for our patients. Our team is committed to creating a welcoming and supportive environment for everyone who visits us. We are excited to announce that we are looking to add another wonderful Patient Care Coordinator to join our team and help us maintain the high standards of care and service our patients have come to expect.

Job Qualifications:

• Dental Experience: At least one (1) year of experience in a dental setting required.
• Customer Service Experience: Proven experience in a customer service or administrative role, preferably in a dental or healthcare setting.
• Adaptability: Able to work in a fast-paced environment, adapt to changing circumstances, and remain calm under pressure.
• Attention to Detail: Strong attention to detail, ensuring accuracy and completeness in all patient-related tasks.

Job Responsibilities:

• Patient Satisfaction: Manage patient inquiries, concerns, and complaints promptly and professionally, striving for total patient satisfaction.
• Front Desk Operations: Run front desk operations, including answering phone calls, scheduling appointments, and greeting patients with a friendly and professional demeanor.
• Patient Scheduling: Efficiently coordinate patient scheduling to maximize the productivity of dental providers and meet patient needs.
• Patient Flow Coordination: Collaborate with the dental team to facilitate a seamless patient flow, ensuring that each visit is comfortable, efficient, and on schedule.
• Patient Records: Maintain accurate patient records, update demographic information, and ensure necessary documentation is completed for each visit.
• Compliance: Uphold and adhere to all dental practice policies, procedures, and safety standards to ensure compliance with regulatory requirements.
• Treatment Environment: Ensure a clean and organized treatment environment, restocking supplies, and equipment, as necessary.
• Professional Development: Actively participate in team meetings, training, and ongoing education to enhance your knowledge of dental procedures, technologies, and administrative acumen.

Position Schedule:

• Monday: 8:00 a.m. - 6:00 p.m.
• Tuesday: 8:00 a.m. - 5:00 p.m.
• Wednesday: 8:00 a.m. - 6:00 p.m.
• Thursday: 8:00 a.m. - 5:00 p.m.
• Friday: 8:00 a.m. - 2:00 p.m.

What We’re Offering:

• Comprehensive Benefits: Inclusive coverage for Medical, Dental, and Vision insurance.
• 401(k) Retirement Plan: Robust retirement planning options to secure your financial future.
• Short-Term Disability & Paid Maternity Leave: Supportive benefits for personal health needs and family events.
• Generous Paid Time Off & Paid Holidays: Start with over 40 hours of paid time off in your first year, with increases in subsequent years (doubles in year 2, triples in year 3).
• Ongoing Training & Career Development: Access to continuous learning opportunities and professional development training.
• Engaging Social Events: Participate in company-wide and team events that foster a collaborative and enjoyable work environment.

If you are dedicated to providing exceptional patient care and eager to advance your dental career, we invite you to apply for this opportunity! Please submit your resume for consideration. We look forward to reviewing your application and exploring the possibility of you joining our esteemed dental team.

Great Lakes Dental Partners is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Discrimination and harassment of any kind are strictly prohibited. We encourage all qualified applicants to apply.

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