Patient Care Coordinator

Location: 912 S. Washington Ave., Emmett, ID 83617

Schedule: Full-Time, Monday - Friday during clinic hours

Pay Range: $17 - $19/hour

Benefits: Health, dental, vision insurance, 401(k) with employer match, PTO, Wellness perks

Interview Process: 1. Apply online 2.Interview with our Front Office Trainer (15-20mins) 3. In-person interview for you to meet the team and learn more about the role (30-45 minutes) 4. Offer and training

The Position:

Mountain Land Physical Therapy, in partnership with Registered Physical Therapists (RPT), is hiring a friendly, organized, and tech-savvy Patient Care Coordinator to join our outpatient physical therapy team. In this front desk medical office role, you’ll manage patient scheduling and payment collection, while creating a welcoming clinic environment. This position includes full training and mentorship, which is ideal for both experienced medical receptionists and those new to healthcare.

What You’ll Do:

Greet and check in patients, creating a friendly and professional first impression

• Manage physical therapists' schedules using our scheduling software
• Collect co-pays, co-insurance, deductibles, and private payments at time of service
• Answer phones and respond to emails with exceptional customer service
• Maintain HIPAA compliance and confidentiality in all patient interactions
• Keep the front desk and waiting area organized, efficient, and welcoming
• Assist with medical record updates and administrative tasks

What We’re Looking For:

• Previous front office, medical receptionist, or customer service experience preferred
• Comfort using Microsoft Office and learning a scheduling software
• Strong communication and multitasking skills
• Friendly, team-oriented personality with a professional demeanor
• Willingness to learn and grow in a healthcare setting

Why Join Us:

• Supportive team culture with mentorship at every stage of your career
• Room to grow into roles in medical billing, office management, or clinic operations
• Work that makes a difference by helping patients on their journey to recovery

• High school diploma or equivalent
• Friendly, professional communication skills
• Comfortable using computers and learning new software
• Able to multitask in a fast-paced clinic
• Reliable and punctual
• Customer service or office experience preferred