Patient Care Coordinator

Job Responsibilities: 

Client Interaction: 

• Greet clients warmly upon arrival and ensure they feel welcomed and comfortable. 
• Answer phone calls, emails, and online inquiries promptly and professionally. 
• Schedule appointments and manage the clinic’s calendar effectively. 

Administrative Tasks: 

• Check clients in and out, process payments, and handle billing inquiries. 
• Maintain accurate client records in the clinic’s management software. 
• Monitor inventory levels of office supplies and treatment products, and assist with restocking as needed. 

Facility Support: 

• Ensure the reception area and waiting room are clean, organized, and fully stocked with promotional materials and refreshments. 
• Coordinate with the medical and aesthetics staff to ensure seamless communication and operations. 

Marketing Support: 

• Educate clients about available services, promotions, and loyalty programs. 
• Assist with social media and marketing campaigns, such as creating posts or managing engagement. 

• Previous experience in a front desk, administrative, or customer service role (experience in the medical or aesthetics field is a plus). 
• Strong organizational skills and attention to detail. 
• Excellent verbal and written communication skills. 
• Proficiency in scheduling software and Microsoft Office Suite. 
• Ability to multitask and stay calm under pressure. 
• A friendly and professional demeanor with a passion for delivering exceptional client experiences.