Patient Care Coordinator/ Call Center Representative

Manhattan Gastroenterology is looking for a Patient Care Coordinator to join our team. We are looking for someone who is dependable, likes taking on challenges, and meets deadlines.

Responsibilities:

• Under direct supervision, provides administrative and secretarial support related to coordinating patient care within the clinical practice

• Educates patients about the patient portal and encourages patient participation.

• Assists in explanation of pre procedural instructions.

• Recommends improvements to workflows to ensure maximum schedule utilization

• Receives and responds to patient inquiries. Resolves non-clinical inquiries and complaints

• Participates in special projects and performs other duties as assigned.

• Answer incoming phone calls to screen patients, answer questions, or schedule appointments

• Make outbound phone calls to patients, pharmacies, or insurance companies

• Ensure that providers are scheduled for best use of time (Optimized)

Under direct supervision, provides administrative and secretarial support related to coordinating patient care within the clinical practice

Educates patients about the patient portal and encourages patient participation.

Assists in explanation of pre procedural instructions.

Recommends improvements to workflows to ensure maximum schedule utilization

Receives and responds to patient inquiries. Resolves non-clinical inquiries and complaints

Participates in special projects and performs other duties as assigned.

Answer incoming phone calls to screen patients, answer questions, or schedule appointments

Make outbound phone calls to patients, pharmacies, or insurance companies

Ensure that providers are scheduled for best use of time (Optimized)

• Support clinicians by responding to telephone encounters

• Schedule patient follow-up appointments as requested

• Reach out to patients who are late to tele visits

• Send referral letters to referring physician

• Monitor and complete tickets via e-Clinical Works support portal

• Respond to patient inquiries

• Troubleshoot minor technological issues or escalate them to our helpdesk

• Liaison between call center agents and medical assistants

Support clinicians by responding to telephone encounters

Schedule patient follow-up appointments as requested

Reach out to patients who are late to tele visits

Send referral letters to referring physician

Monitor and complete tickets via e-Clinical Works support portal

Respond to patient inquiries

Troubleshoot minor technological issues or escalate them to our helpdesk

Liaison between call center agents and medical assistants

Essential Functions:

Medical office reception experience, including:

• Use of an Electronic Health Record (EHR) in your daily work

• Answering phones and multitasking in a fast-paced clinical practice

• Scheduling patient appointments

• Understanding of patient privacy rules and experience in a HIPAA-compliant practice

• Strong written and verbal communication skills

• Excellent customer Service

• Understanding of general medical practice workflows

• Ability to multitask accurately

• Enjoy working in team-based environment

Use of an Electronic Health Record (EHR) in your daily work

Answering phones and multitasking in a fast-paced clinical practice

Scheduling patient appointments

Understanding of patient privacy rules and experience in a HIPAA-compliant practice

Strong written and verbal communication skills

Excellent customer Service

Understanding of general medical practice workflows

Ability to multitask accurately

Enjoy working in team-based environment