Patient Care Coordinator (Cosmetic Sales, Memberships & Product Sales)

Position Overview: 

The Patient Care Coordinator is the primary liaison between patients and the practice, responsible for guiding patients through their cosmetic journey. This role focuses on patient education, consultation support, treatment plan presentation, cosmetic procedure sales, retail product sales, and membership program enrollment. The coordinator ensures a seamless and positive patient experience while driving revenue growth for the practice

Key Responsibilities: 

• Serve as the main point of contact for new and existing patients interested in cosmetic treatments, products, and services. 

• Conduct consultations and provide detailed information on cosmetic procedures, packages, memberships, and recommended skincare products. 

• Present treatment plans, pricing options, and financing solutions to support patient decision-making. 

• Drive cosmetic and product sales by confidently recommending services and skincare solutions aligned with patient goals and concerns. 

• Enroll and manage patients in the practice’s membership and loyalty programs. 

• Educate patients on product use and benefits to enhance treatment outcomes and long-term satisfaction. 

• Maintain ongoing communication with patients to support follow-ups, treatment scheduling, and retention. 

• Track patient leads, conversions, product sales, and membership sales using the practice’s CRM or EMR system. 

• Collaborate with providers and clinical staff to ensure accurate and consistent treatment and product information is shared. 

• Monitor sales goals and performance metrics, reporting results to management. 

• Provide exceptional customer service and foster long-term relationships that encourage repeat business and referrals. 
  

Qualifications: 

• Previous experience in cosmetic medicine, medical aesthetics, plastic surgery, or a related sales role preferred. 

• Strong sales and consultation skills with a proven track record of meeting or exceeding targets (services, memberships, and product sales). 

• Excellent interpersonal, communication, and presentation abilities. 

• Knowledge of cosmetic services, injectables, skincare products, and membership programs strongly desired. 

• Ability to multitask, stay organized, and manage patient pipelines effectively. 

• Professional appearance and demeanor, with a patient-centered, service-oriented attitude. 

• Proficiency with EMR/CRM systems and Microsoft Office Suite. 

Performance Metrics: 

• Patient consultation-to-treatment conversion rate. 

• Membership enrollments and renewals. 

• Retail product sales and upsell success. 

• Revenue growth from cosmetic services and products. 

• Patient satisfaction and retention rates. 
  

Compensation & Benefits:

• Competitive wage plus commission/bonus structure for cosmetic, product, and membership sales. 


• 
  401(k), 401(k) matching,


• Health insurance, Life insurance
  


• Dental insurance


• Vision insurance
  


• Employee discount


• Flexible spending account


• Paid time off


• Parental leave


• Retirement plan