Patient Care Coordinator - CSR

Compensation: Competitive, based on experience

Type: Full-Time, Onsite

Role Purpose

This role manages incoming communication, lobby flow, and basic scheduling, ensuring every client interaction reflects SVI’s professionalism and commitment to patient care.

Primary Focus

Inbound communication and client experience.

Core Responsibilities

• Greet and assist pet owners arriving for imaging appointments 
• Answer incoming phone calls and respond to general email inquiries
• Schedule routine services such as ultrasound, echocardiography, and follow-up visits
• Manage patient check-in, discharge, and appointment flow
• Collect and organize patient records from referring veterinary clinics
• Maintain accurate patient records in EzyVet and scheduling systems
• Present estimates, collect deposits, and process payments
• Provide clear instructions for appointments and pre-procedure requirements

Key Skills Developed

• Client service and emotional intelligence
• Veterinary medical terminology
• Scheduling and hospital workflow management
• Medical records coordination
• Front desk operations in a medical environment

Schedule & Benefits

• Full-time, 8-hour weekday shifts.
• Rotating half-day Saturdays (approximately once per month).
• Competitive hourly pay based on experience.
• 401(k) with company match.
• Health, dental, vision, and life insurance.
• Paid time off.
• Continuing education and professional development.

As part of our hiring process, we require all candidates to complete the Culture Index survey to help us better understand their natural strengths, communication style, and work preferences. This allows us to ensure alignment with the role and team, creating a more thoughtful and productive interview experience for everyone involved