Patient Care Coordinator - Front Desk

Location: 588 Fort Hall Ave., American Falls, ID 83211

Schedule: Full-Time, Monday - Friday during clinic hours

Pay Range: $15 - $17/hour

Benefits: Health, dental, vision insurance, 401(k) with employer match, PTO, Wellness perks

Interview Process: 1. Apply online 2. Self-paced online assessment (20-25 minutes) 3. In-person interview for you to meet the team and learn more about the role (30-45 minutes) 4. Offer and training 

The Position:

Mountain Land Physical Therapy, in partnership with Superior Physical Therapy, is hiring a friendly, organized, and tech-savvy Patient Care Coordinator (Front Desk / Medical Receptionist) to join our outpatient physical therapy clinic in Caldwell. In this patient-facing role, you’ll manage scheduling and payment collection while creating a welcoming, efficient experience from check-in to check-out. We provide complete training and mentorship, so this is a great fit for both experienced front office candidates and those new to healthcare. 

What You’ll Do:

• Greet and check in patients, creating a friendly and professional first impression
• Manage provider schedules using our scheduling software
• Collect co-pays, co-insurance, deductibles, and private payments at time of service
• Answer phones and respond to emails with excellent customer service
• Maintain HIPAA compliance and confidentiality in all patient interaction 
• Keep the front desk and waiting area organized, efficient, and welcoming
• Assist with administrative tasks and accurate patient information updates as needed

What We’re Looking For:

• Front office, medical receptionist, hospitality, retail, or customer service experience preferred 
• Comfortable using computers (Microsoft Office) and learning new software quickly
• Strong communication, attention to detail, and ability to multitask
• Friendly, team-oriented, professional demeanor
• Willingness to learn and grow in a healthcare setting

Why Join Us:

• Supportive clinic culture with training and mentorship
• Clear growth opportunities (medical billing, clinic operations, support services)
• Meaningful work helping patients stay consistent with their plan of care and recovery

• High school diploma or equivalent
• Friendly, professional communication skills
• Comfortable using computers and learning new software
• Able to multitask in a fast-paced clinic
• Reliable and punctual
• Customer service or office experience preferred