Patient Care Coordinator (Healthcare Front Office Coordinator) - Smithfield, RI

Hear Joy Audiology provides the goal of bringing state of the art care to our local communities. Communication happens where we live and work; we believe that high-quality hearing healthcare should, too. Our providers aim for a heightened standard of practice across each patient, which we would be proud to provide to our very own families and loved ones.

We assess ear health and hearing function using diagnostic tests, which can usually be billed to health insurance. Our audiologists see patients of all ages. We assess lifestyle and communication needs, make recommendations and execute management plans for hearing loss and/or tinnitus. We also provide services to prevent noise-induced hearing loss (commonly experienced by military personnel, construction workers, and musicians, for example).
We are looking for someone who wants to be part of a warm, professional and caring team to provide exceptional patient experience! The patient care coordinator is the first point of contact for the patients, creating a warm, welcoming first impression is essential.
We want you to bring your passion, skills, and drive to help patients while creating “wow” experiences at every visit!
Schedule/ location: Monday – Friday 9AM – 5PM in Smithfield, RI. May provide some coverage at our location in Sutton, MA.

What You Will Do:
• Greet patients professionally face to face as well as on the phone.
• Schedule appointments.
• Check patients in and out, collecting payments as needed.
• Administrative office duties, scanning, faxing, etc.
• Adhering to HIPPA guidelines for patient’s privacy to be ensured.

What You Will Need:
• Good computer literacy, Excel a plus.
• Prior Medical Office experience is a plus.
• Ability to multi-task.
• Organizational skills.
• Excellent communication skills both verbal and written.
• Team player
• Patient-focused mindset
• Takes initiative and offers creative ideas/solutions.

What We Offer You:
• Guaranteed hours and schedule
• Paid Holidays
• Paid time off (a few extra days/floating)
• Competitive hourly rate (differential offered to compensate for healthcare costs)