Patient Care Coordinator - Physical Therapy Technician (Part-Tme)

At Fusion Physical Therapy Partners, we believe that great things happen when we work together.  We are a network of New England-based private practices committed to excellence and driven to continually innovate and improve. We’re reshaping the future of physical therapy and setting new standards for patient care and clinic success.

Downtown Physical Therapy, a proud member of Fusion Physical Therapy Partners, is seeking highly organized and service-focused Part-Time Patient Care Coordinator - Physical Therapy Technician to assist in supporting the daily administrative operations of our physical therapy clinic in Boston, MA. If you're motivated by helping others, enjoy problem-solving, and eager to learn in an impactful healthcare setting, we’d love to hear from you.

Why Join Us?
Downtown Physical Therapy is a PT-owned private practice built around the idea that exceptional care starts with connection—both with our patients and our team. You’ll join a collaborative, supportive group where you’ll be mentored, challenged, and encouraged to do your best work. Located in one of Boston’s most vibrant neighborhoods, our clinic serves an active, engaged, community-based patient population.

About the Role
As a Patient Care Coordinator - Physical Therapy Technician, you will play a key role assisting with scheduling, systems, and patient communications behind the scenes. You’ll ensure a seamless administrative experience, while coordinating closely with clinicians and managing the overall flow of patient communications.

Your Typical Day: 
•    Greet and welcome patients and visitors in a friendly and professional manner
•    Answer and route incoming calls to appropriate staff efficiently and professionally
•    Schedule appointments, verify insurance, and support patient registration workflows
•    Maintain accurate patient records and ensure information is up-to-date in the EMR system
•    Coordinate with therapists and clinicians to manage patient appointments effectively
•    Handle payment processing and insurance-related inquiries with accuracy and confidentiality
•    Maintain knowledge of clinic services and programs to answer patient inquiries effectively
•    Demonstrate excellent time management skills to handle multiple tasks simultaneously
•    Assist patients with exercises and therapeutic activities under the supervision of a licensed clinician 
•    Ensure patient comfort and safety during treatment 
•    Assist in the transportation of patients to and from therapy sessions
•    Maintain cleanliness and organization of clinic and therapy equipment 
•    Monitor inventory levels and order supplies as necessary 
•    Perform other related duties as requested 

About You
•    Adaptable, professional, and dependable
•    Excellent attention to detail and ability to maintain patient confidentiality
•    Highly organized with the ability to multi-task, prioritize tasks, and ensure a smooth front desk operation.
•    Patient-first and customer-service oriented
•    Experience working in a Physical Therapy setting
•    Previous experience in a receptionist or customer service role is preferred
•    Strong communication skills, both written and verbal, to interact professionally with patients and internal staff
•    Physical stamina to assist with patient mobility 
•    Ability to stand, walk, bend for extended periods of time 
•    Ability to follow instructions and adhere to established protocols 
•    Strong computer skills.
•    High school diploma or equivalent
•    Valid driver’s license 
•    CPR and First Aid training/certification is preferred