Patient Care Coordinator (Spanish Bilingual Preferred)

Conversio Health busca una persona paciente, confiable, y simpática para ocupar el puesto de Coordinador de Atención al Paciente. Nuestro Coordinador de Atención al Paciente (PCC, la abreviación en inglés) servirá como un enlace entre el paciente y los profesionales de la salud y se centrará en garantizar que los pacientes existentes reciban un excelente servicio al cliente.

Conversio Health is looking for a patient, reliable, and compassionate individual to fill the position of Patient Care Coordinator. Our Patient Care Coordinator (PCC) will serve as a patient liaison with health care professionals and focus on ensuring existing patients receive outstanding customer service. Bilingual in Spanish and English preferred.

This is a full time (Monday - Friday), on-site position in our San Luis Obispo office.

Job Responsibilities

1. Complete incoming and outgoing calls to patients and doctor’s offices.

2. Document notes appropriately.

3. Review notes for needed documents. Verify information is correct with patients and/or Doctors offices during phone calls and update information as needed.

4. Resolve customer service concerns and customer complaints.

5. Answer emails timely and professionally. Be readily available to respond to Teams messages.

6. Participate in staff education

7. Follow company policy and procedures.

8. Share in Conversio Health’s vision of being a caring, honest, reliable and efficient healthcare partner.

Knowledge, Skills and Abilities Required

• Proficient understanding of medical terminology, health conditions, and regulations as they pertain to the company (Training is provided)
• Excellent organizational skills and time management in order to manage multiple tasks throughout the day
• Telephonic customer service skills including the ability to make unsolicited calls (telephonic education to external clients), while maintaining good etiquette and providing accurate information (Training is provided)
• Excellent computer and office systems skills including all MS Office applications (Word, Excel, Outlook, PowerPoint) required and must be able to adapt quickly to learning new software (Training is provided)
• Must have demonstrated ability to work independently and exercise sound judgment and problem solving skills
• Excellent communication, interpersonal, and presentation skills as demonstrated by the ability to communicate with coworkers and managers

Experience and Education Required

• High School Diploma or GED required. Bachelor’s degree preferred.
• 1-2 years of professional experience in customer service, healthcare or related business preferred.

Benefits

The Conversio team enjoys a competitive benefits package including:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

About Conversio Health

Conversio Health was founded in 2013 and is headquartered in San Luis Obispo, California. We are an innovative chronic condition management company that serves as a key link between the patient, the physician, and the health plan. We have developed a completely new approach for chronic respiratory condition management that combines proprietary technologies, customized medication therapies, with a multidisciplinary care team to deliver improved clinical and financial outcomes, and higher patient satisfaction. Our unique, high touch pharmacy model provides home delivery services, personalized patient education and support, and disease progression and medication effectiveness monitoring to prevent unnecessary hospitalizations before they occur. Conversio enables a higher level of care coordination across the care continuum and has a proven track record of lowering its health plan partners’ drug cost and improving clinical outcomes for thousands of patients with COPD and Asthma across the United States.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. Criminal background check and drug screen are required once the position is accepted.