Patient Care Coordinator - Temp to Full - Time

Job Summary: The Patient Care Coordinator is a multi-faceted role that will vary depending on the needs of the surgery center. This position reports to the Director of Quality and Billing.  

Essential Duties and Responsibilities:

• Open and close the surgery center.
• Greet patients, visitors, doctors, and vendors upon arrival.
• Answer telephones and route calls appropriately.
• Monitor the medical gas alert/alarm panel and notify appropriate staff if activated.
• Maintain knowledge of the facility’s panic alarm system and activate it if necessary.
• Participate in fire and emergency response drills.
• Assist with medical emergencies in the lobby, including alerting Code Blue and initiating BLS measures.
• Serve as a liaison between patients, visitors, and staff, demonstrating effective communication skills.
• Ensure vendors and all visitors are registered prior to entering the facility.
• Regularly conduct rounds in the lobby and administrative office to ensure cleanliness and report any issues to the director.
• Enter and update patient treatment, insurance information, and demographics in the computer system, ensuring accurate access, input, and retrieval of information.
• Collect co-payments and deductibles and complete daily deposits accurately.
• Perform general office duties, including filing, responding to inquiries, printing forms, organizing medical records, photocopying, setting up physician lunches, stocking supplies, including physician lounge, refilling printers with paper as needed, and data entry.
• Maintain knowledge of and compliance with HIPAA rules and regulations.
• Assist with medical records as requested.
• Assist with scheduling duties as requested.
• Transport patients to private vehicles upon discharge as needed.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong computer skills.
• Knowledge of medical terminology.
• Excellent customer service skills.
• Exhibit courteous, pleasant, and professional demeanor.
• Ability to handle stressful situations calmly and professionally.
• Complies with GSSC Safety Policies including participation and completion of all required safety training.
• Must have the ability to prioritize, follow through and meet deadlines.  
• Organization / Time Management: The ability to prioritize, follow through and meet deadlines.
• Participates as a constructive member of team, displaying professionalism and a positive attitude. Accepts ownership for work, resolves issues in a timely manner using tack and support.
• The ability to speak clearly and effectively with co-workers, patients, and family members, as necessary, both orally and in writing.
• The ability to relate positively to customers, co-workers, patients, physicians, and vendors meeting their service needs. Maintains appropriate confidentiality.

Education and Certifications:

High School Diploma.

• BLS training through American Heart Association.
• Previous reception and admitting experience in a medical facility preferred. 

Pay Rate:

$24.52 | $26.70 | $30.00