Patient Care Coordinator-Requires IL Pharmacy Technician License-Complex Therapies-Hybrid Position

Description

• High School diploma or equivalent
• Illinois Pharmacy Technician License Required
• National Technician Certification 
• Previous Specialty Pharmacy experience – preferred
• Minimum 1 year experience in pharmacy or healthcare related customer service experience

• Establish and continually build rapport with patient base
• Monitor compliance/persistence of medications
• Evaluate adverse reactions of patients
• Experience in providing customer service to internal and external customers
• Process and verify patient benefits and pay options as needed
• Refer patients to clinical pharmacist or nurse as needed
• Enter and update new and refill orders into workflow systems
• Update tracking logs with order status and shipping information
• Responsible for all data entry into multiple workflow systems for end to end order process.
• Ensure timely processing of all patient orders per committed time frames
• Pick, package, and ship patient orders when working onsite
• Work in collaboration with intake and MD offices
• Intermediate Knowledge of Microsoft Excel Required
• Ability to work well in a team environment and provide support to other team members
• Detail oriented, ability to prioritize workload, multitask, and work well in a fast-paced environment

• BCBSL Medical
• Delta Dental
• EyeMed Vision
• 401k
• Accident & Critical Illness
• Life Insurance
• PTO, Holiday Pay, and Floating Holidays
• Tuition Reimbursement