Results Physiotherapy-AST, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Nashville, TN

What is a Patient Care Coordinator?

• A Patient Care Coordinator is the first person to greet our patients, assisting with insurance, patient referrals, and scheduling questions.


• Our Patient Care Coordinators have excellent customer service skills and are capable of multitasking in a fast-paced environment. Attention to detail is crucial in this role to ensure our clinics operate with accuracy and efficiency.


• Patient Care Coordinators build strong patient rapport and help in the patient recovery process. This is reported to be one of their greatest job highlights.

Company Benefits:

• PTO, holiday pay, medical/dental/vision insurance, and more


• 401k match


• Competitive wages

Essential qualities of a Patient Care Coordinator:

• Great attitude and a desire to help others


• Ability to work independently and as a team


• Superior customer service and communication skills


• Ability to multitask and remain detail oriented


• Adaptable


• Appropriate computer skills

Job Duties Include:

• Working knowledge of our electronic health records system


• Navigating between multiple computer programs and web base portals


• Greeting patients in a friendly, supportive manner


• Answering incoming calls


• Scheduling new and reoccurring appointments


• Verifying insurance coverage and obtaining insurance authorizations


• Collecting patient payments and balancing end of day


• Post daily charges into billing software


• Manage insurance denials and accounts receivable


• Participating in training programs and staff meetings


• Prior healthcare and billing experience are strongly preferred.

Please do not contact the clinic directly.