Patient Care Coordinator/Therapy Aide

At The SpOT Clinic, we believe exceptional care starts with people who feel supported, respected, and proud of where they work. We’re looking for a dependable, compassionate team member to join our Madison clinic in a full-time role supporting both front office operations and pediatric therapy services.

This position will begin in early February as a full-time Patient Care Coordinator (front desk receptionist) covering a maternity leave and will then transition into a full-time Therapy Technician role, with occasional front desk coverage as needed.

About The Role

Patient Care Coordinator Responsibilities

• Greet patients and families with warmth and professionalism


• Manage patient check-in and check-out


• Schedule and coordinate evaluations and therapy appointments


• Answer and direct phone calls


• Collect co-pays and patient balances


• Verify insurance eligibility through our EMR system as needed


• Support smooth, organized daily clinic operations

Therapy Technician Responsibilities

• Assist licensed therapists during pediatric therapy sessions


• Prepare treatment areas and therapy materials


• Escort and support patients and families through visits


• Provide encouragement and assistance to children during therapy activities


• Assist therapists with activities, copies, paperwork, and clinic needs

Clinic Cleaning & Organization

• Maintain a clean, safe, and child-friendly environment


• Complete daily and weekly cleaning duties, including therapy rooms, gym, lobby, bathrooms, and common areas. 

Who We're Looking For

• Genuine interest in working with children and families


• Strong interpersonal and communication skills


• Organized, dependable, and team-oriented


• Comfortable multitasking in a fast-paced environment


• Ability to work independently and follow established procedures


• Basic computer proficiency

Education

• High school diploma or GED required


• Experience in a medical/therapy office or with medical insurance is a plus, but not required

Why Work at The SpOT Clinic?

• Supportive, collaborative team culture


• Leadership that values professionalism, kindness, and balance


• Meaningful work that directly supports children and families


• Opportunities to learn and grow within a pediatric healthcare environment

Benefits & Perks

• Partially company-paid medical insurance (BCBS)


• Supplemental insurance (dental, vision, accident, life, disability, critical illness)


• Flexible Spending Account (FSA)


• 401(k) with employer match


• Paid Time Off (PTO) and Unpaid Time Off (UTO)


• Up to 64 paid holiday hours annually


• Holiday closure between Christmas and New Year’s


• Uniform allowance


• CEU and learning opportunities


• Bonus opportunities tied to clinic performance

If you’re looking for a workplace where your work is valued, your team supports you, and what you do truly matters, we’d love to hear from you.

Apply today and join a clinic that makes a difference—for children, families, and employees alike.