Patient Care Liaison

Description

General Summary:

A nonexempt position responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into another position, e.g., receptionist/registration clerk or medical assistant.

Essential Job Responsibilities:

1. Answers phones with excellent customer service and efficiency while utilizing the standard TOC greeting.
2. Triages calls to appropriate areas.
3. Schedules appointments by phone or other outside services.
4. Ensures that updates (e.g., cancellations or additions) are input daily into practice management system.
5. Communicates, as needed, any patient concerns/issues with Clinic Director.
6. Uses customer service principles and techniques to deal with patients calmly and pleasantly.
7. Works with Physician Coordinator for any questions regarding difficult scheduling requests.
8. Mail coordination both incoming and outgoing.
9. Sorting of incoming, electronic faxes.
10. Other duties as assigned.

Requirements

Education: High school diploma.

Experience: Minimum one year of experience in an appointment scheduling position, preferably in a medical practice setting.