Patient Care Navigator

Seattle Reproductive Medicine is proud to be a part of the Pinnacle Fertility network. Pinnacle Fertility is the nation's fastest-growing physician-centric fertility care platform, supporting more than 25 high-performing fertility clinics and comprehensive fertility service providers nationwide. Under a united mission of fulfilling dreams by building families, Pinnacle clinics offer innovative technology and processes, compassionate patient care, and comprehensive fertility treatment services, ensuring families receive a high-touch experience on their path to parenthood.

At Seattle Reproductive Medicine, our Patient Care Navigators have the unique opportunity to be an integral part of a fertility patient’s journey toward becoming parents. If you are of a customer service mindset, compassionate, detail-oriented, and enjoy a fast-paced environment with a variety of duties, then this is the role for you. The Patient Care Navigator position at Seattle Reproductive Medicine will allow you to work closely with a multidisciplinary surgical team to provide excellent patient care while making a difference every day.

We are seeking a Patient Care Navigator to join our dedicated team at Seattle Reproductive Medicine in Tacoma, WA. This is a full-time position, fully onsite, working 8:30am - 5:00pm with one required holiday per year and four weekends per year, with an additional 2 on-call shifts.

RESPONSIBILITIES

Collaborate with the care team (Physicians, Advanced Practitioners, Nurses, and Ultrasonographers) to coordinate care plans and provide educational resources.
Maintain treatment plan checklists to ensure appropriate patient preparation, including screening requirements and treatment calendar outlines.
Follow up after all appointments to provide next steps as relayed by the provider.
Assist with scheduling and questions regarding appointment preparation.
Review and abstract outside patient records, inputting lab values into the Electronic Medical Record (EMR).
Provide direction and resources for patients ordering anonymous donor sperm.
Accept/make phone calls regarding laboratory values and semen study results with appropriate explanation under the direction of the provider and/or registered nurse.
Serve as primary contact for the patient by monitoring portal messages, SMS texting, and phone calls.
Delegate patient questions to the registered nurse(s) or provider on the team that requires assessment and/or nursing education to maintain an appropriate scope of practice.
Establish a compassionate environment by providing emotional and psychological support to patients and patients' families.
Comfort by anticipating anxieties, providing wellness resources, and answering questions as permitted.
Document patient care and instruction in EMR; responsible for accurate daily data entry into the clinical system.
Manage medication samples; receive, document stock, and reconcile inventory as needed.
Coordinate with other departments on the patient's behalf, to get questions answered and facilitate treatment plans in the most efficient way possible.
Maintain a clean and safe working environment by complying with procedures, rules, and regulations, and calling for assistance from other health care support personnel when appropriate.
POSITION REQUIREMENTS Bachelor's degree in the sciences preferred (Public Health, Social Work, Biology, etc.) and/or experience as a certified medical assistant (CMA).
Women's health experience preferred.
Case management experience is a plus.
2+ years of demonstrated customer service; ideally in a clinical setting.
Experience with scheduling, clinical terminology, insurance coverage, and/or clinic protocols.
Commitment to patient-centered care and privacy, coupled with excellent communication skills.
Solid computer skills and preferably, experience with EMR documentation.
Ability to multi-task, attention to detail, and strong organizational skills.

COMPENSATION & BENEFITS

$28.00 - $38.00 per hour

The compensation range for this position is between $28.00 - $38.00 per hour. Final compensation offers will be determined based on factors such as years of experience, skills, and qualifications. In addition to competitive compensation, we offer a comprehensive benefits package, including healthcare, dental, life, and vision insurance. Other benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be provided during the interview process.

DIVERSITY & INCLUSIVITY

At our company, we serve everyone, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we acknowledge and value the diversity of our patients, we also actively celebrate diversity within our organization. We are an equal opportunity employer, and we are committed to a safe and inclusive work environment for all. We recognize that diversity among our team allows us to not only more effectively serve our patients, but also to advance innovation and opportunity within our field. We encourage qualified applicants of every background, ability, and life experience to apply to our employment opportunities.

We are excited about the opportunity to welcome a skilled Patient Care Navigator to our team at Seattle Reproductive Medicine. If you meet the qualifications outlined above and are passionate about making a difference in patient's lives, we encourage you to apply. We look forward to reviewing your application and discovering how your talents and experiences align with our mission.