Patient Care Representative

Description

CCAP Mission Statement - To empower all people and communities, challenged by poverty as well as social and cultural barriers, through advocacy, education, and access to high quality health and human services.

JOB SUMMARY:

Oversee and manage all aspects of front desk operations to include appointment bookings, timely coding and posting of claims, updated demographic information for medical records, verification of insurance status, patient flow, and insuring desk staff accountability to assigned duties.  Customer relations and insuring accurate treatment plans.

 WORK SCHEDULE DEMANDS:

• The position is full-time, 38 hours per week.
• Must be able to work evenings.
• Occasional unscheduled overtime may be required in the event of vacation time or short staffing.
• May be required to work at any CCAP location

Requirements

REQUIRED QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 1 - 3 Years desk experience in a health setting
• Knowledge of computer systems and programs
• Good communication and management skills needed
• Must be organized and must have the ability to manage multiple tasks
• Must have excellent communication skills for all levels of client, provider colleague and outside contact interactions
• Must possess professional telephone manners
• Providing/maintaining all required immunizations and or vaccinations 
• Completion of all required background checks
• Bi-lingual Spanish required

KEY RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and /or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ensure the flow of front desk and patient flow
• Answer multi phone lines
• Insure appropriate booking of Dental Appointments
• Be capable of working all stations of front desk, medical record
• Keep inventory of supplies for front desk
• Assure accurate recording of patient fees, collection of fees, coding and posting to the billing system
• Other duties as needed

CONFIDENTIALITY OF INFORMATION:

Full access to client's medical and or computer data including financial / statistical material.

Maintains client confidentiality at all levels of interaction in accordance with State and Federal

Laws and CCAP policies and procedures.

PHYSICAL DEMANDS/ ENVIRONMENT:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General office environment. Manual dexterity: operate computer, answer multiple phone lines.  Light physical activity: walking, standing, sitting, bending and stretching.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Significant exposure to blood borne pathogens, respiratory diseases and other infectious diseases, and other biohazards material requiring universal standard precautions.

CCAP is dedicated to the goal of building and maintaining a diverse and inclusive workforce committed to caring for patients in a manner that is respectful of cultural difference. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Our Benefits

Our comprehensive benefits package includes 403(b), health insurance, vision and dental insurance, life insurance, long term disability, flexible spending accounts, health reimbursement accounts, tuition reimbursement up to $1,000 annually, Employee Assistance Program, generous vacation, sick and personal days, and up to 12 available paid holidays for full-time employees and some benefits are included for part-time employees.