Patient Care Representative - Gastroenterology

Salary :

$20 - 24 hourly

Company : MFM Health

Job Type : Full Time

Danvers, Ma

Job Description - Patient Care Representative - Gastroenterology

Gastroenterology PCR

The Gastroenterology Department of MFM Health is seeking enthusiastic candidates for our hybrid, full-time Patient Care Representative (PCR) and administrative support role. We are a busy, ambulatory care office diagnosing and treating gastrointestinal and liver diseases, looking for a well-rounded customer service candidate who can multi-task in a high-volume, ambulatory setting.

What We Offer

Enhanced Benefits Package: Enjoy a comprehensive benefits package that includes discretionary paid time off to ensure a healthy work-life balance and a 401(k) plan with employer match.
Professional Growth Environment: At MFM Health, we are committed to your professional development. We offer continuous opportunities for learning and career advancement in a supportive and collaborative environment.

Primary Duties & Responsibilities
This position requires excellent communication, computer, and phone skills with the ability to multi-task. Medical experience, Electronic Medical Record (EMR). scheduling, and Call Center experience are highly desirable.

Registering and scheduling patients, data entry of demographics, and insurance information
Verify patient insurance eligibility
Maintain appointment computer scheduling in accordance with office scheduling policies. Including procedure scheduling
Manage calls from patients requiring medical care and provide/gather information needed
Escalate questions/issues to appropriate resources as needed
Ability to summarize patient request(s) and convey information to respective medical care providers/teams
Understand various aspects of medical insurance to provide patients with accurate answers
Input referral information accordingly
Scheduling diagnostic tests/follow-up appointments for patients
Obtaining prior authorizations for diagnostic tests
Interacting with other health care providers/facilities to make sure information flows efficiently
Provide excellent customer service
Understand, maintain, and enforce HIPAA regulations and patient privacy protocols
Other duties as assigned by managers and leads

Qualifications

2 years of experience working in an ambulatory/out-patient practice preferred
Gastroenterology experience preferred
High School diploma preferred
Dependable, hardworking. detail-oriented, and friendly candidates desired

Pay Range

$20-$24 per hour

About MFM Health
Our mission at MFM Health is to Make Lives Meaningfully Better. We are continually
expanding our practice to provide quality, comprehensive, and compassionate care to patients on the North Shore and beyond. We are committed to hiring passionate individuals who are motivated to succeed in a collaborative, patient-centric culture. We pride ourselves on our commitment to excellence, offering services 365 days a year, drive-thru healthcare, and on-site specialty teams and ancillary services.

At MFM Health, we offer excellent benefits, top-notch training, and a vibrant work environment. We believe in celebrating our employees' successes and regularly gather for company-wide parties and events to foster strong team connections. Join us as we continue to grow, investing in our people, programs, and technology to deliver legendary patient service and further our reputation as the provider, practice, and employer of choice!

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Patient Care Representative - Gastroenterology

Job Description - Patient Care Representative - Gastroenterology

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