Patient Care Specialist

Job Description Summary

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How will you make an impact & Requirements

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Greet and check in patients upon arrival at the medical office. • Answer phone calls and schedule appointments for patients. • Collect patient copays and update patient information in the electronic medical records system. • Handle patient inquiries and provide excellent customer service. • Works under moderate supervision. • Efficiently process all urgent specialist referrals, appointment ticklers, and urgent medical records release requests. • Understand billing flags for outstanding balances. • Perform general administrative tasks such as faxing, and scanning documents, etc. • Uses software following established protocols for documentation, responding to requests, and initiating appropriate tests and orders. • Maintain HIPAA-compliant computer access, including only secure means of handling and forwarding PHI (e.g., no emails, texts, or phone messages). • Maintains clinical proficiency in practice-specific competencies. • Assist the Practice Manager with assigned administrative duties as assigned. • Demonstrate excellent service to internal team members and patients. • Perform other related duties as assigned. • Demonstrate excellent guest service to internal team members and patients. • Perform other related duties as assigned.