NOW HIRING: Patient Care Specialist I (PCS1) Jacksonville, NC

Tactical Rehab | Full-Time

Join a Team Dedicated to Helping Patients Live Better

Tactical Rehab is seeking compassionate, motivated, and service-oriented individuals to join our growing team as a Patient Care

Specialist I (PCS1). This entry-level healthcare position offers an excellent opportunity to build a rewarding career while making a meaningful difference in the lives of our patients.

As a Patient Care Specialist, you will work directly with patients, assisting with medical equipment fittings, patient education, scheduling, and customer service. If you enjoy helping others, thrive in a team environment, and are committed to providing exceptional care, we encourage you to apply.

Key Responsibilities

• Assist patients with fitting and proper use of medical equipment.
• Process patient equipment orders and maintain accurate documentation.
• Schedule appointments and provide outstanding customer service.
• Educate patients on equipment use, care, and maintenance.
• Maintain equipment cleanliness and sanitation standards.
• Support inventory management and office operations.
• Ensure compliance with company policies, safety standards, and healthcare regulations.

Qualifications

Required:

• High School Diploma or GED
• Strong communication and customer service skills
• Basic computer proficiency
• Ability to work closely with patients in a clinical setting

Preferred:

• Associate degree
• Healthcare, rehabilitation, fitness, medical office, or retail experience
• Military service, military spouse, or familiarity with military communities

Compensation

$18.00–$28.00 per hour based on experience, qualifications, and location.

Benefits & Incentives

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Paid Holidays
• Sick Leave
• Professional Development Opportunities
• Employee Recognition Program
• Uniform Stipend ($130)

Certification Bonus Program

Tactical Rehab invests in employee growth and professional development.

One-Time Certification Bonuses

• Certified Medical Reimbursement Specialist (CMRS): $750
• Certified Orthotic Fitter (COF): $750
• Certified Pedorthist (CPED): $1,200
• Certified Prosthetic Practice Manager (CPPM): $1,200
• Human Resources Certification (HRCI or SHRM): $1,200

Ongoing Certification Stipends

Paid each pay period while certification remains active

Employees who maintain an active certification will receive the following stipend each pay period:

• Certified Medical Reimbursement Specialist (CMRS): $86.67 per pay period
• Certified Orthotic Fitter (COF): $86.67 per pay period
• Certified Prosthetic Practice Manager (CPPM): $86.67 per pay period
• Human Resources Certification (HRCI or SHRM): $86.67 per pay period
• Certified Pedorthist (CPED): $173.34 per pay period

Career Advancement

Tactical Rehab is committed to promoting from within. Employees who demonstrate exceptional performance and obtain professional certifications may advance into higher-level patient care and leadership roles.

Veteran-Friendly Employer

Veterans, transitioning service members, military spouses, and military family members are strongly encouraged to apply.

Apply Today

If you are passionate about helping others and want to build a career with a company that values service, teamwork, and professional growth, we would love to hear from you.

Tactical Rehab – Restoring Mobility. Improving Lives. Supporting Those Who Serve.

Tactical Rehab is an Equal Opportunity Employer.