Patient Care Specialist (Bilingual, Spanish/English)

Description

Southern Imaging Services is a team of friendly, ambitious professionals coming to work to provide exceptional care to our patients while having a great time working together. We are currently looking for a full-time Patient Care Specialist to join our team in our Charlotte office.

The Patient Care Specialist initiates the patient's experience. This is the first person our new patients will speak to on the phone and meet in the office and our check-in & check-out person.

The ideal candidate will be empathic, enthusiastic, a self-starter, a problem-solver, and a strong team player with a positive attitude toward the job and a firm commitment to excellence in Patient Care & Admin Support.

Responsibilities

• Patient Care Specialist is an ambassador who can provide a high level of patient care experience.

• Create, and manage patient chart(s) in EMR/EHR System, including electronic new patient paper forms or hard copies.

• Computer, Tech Savvy can multitask and work effectively utilizing other applications.

• Obtain Authorizations

• Conduct the Intake process by working with the clinical staff to capture referrals and schedule patients.

• Providing patient education relating to their appointment. Act as a liaison between patient and their provider.

• Patient Follow Up, Courtesy Calls

• Maintain a clean waiting room

• Monitor & Manage patient flow promptly to ensure a positive patient experience

• Create a welcoming environment exemplifying high-quality customer service.

• Check Patients In/Out

• Participate in ongoing quality/performance improvement Refresher Training.

• Collaborate with department leaders proactively to identify problems/barriers and develop solutions.

• Maintains good communication with Tech onsite.

• Works well as a part of a team and or independently.

• Assist with appointment confirmations, no-shows, cancellations and rescheduling.

• Can work under the general direction of the Site Coordinator and upper management team.

Requirements

• Must be bilingual in English and Spanish
• Excellent communication skills
• Excellent interpersonal skills and keeps great composure.
• Must possess good reasoning skills and abilities to problem solve.
• Ability to perform a variety of duties - often changing from one task to another without losing efficiency while maintaining quality of work.
• Fast Leaner, Able to Train.
• Reliable transportation

Benefits:

• 401K
• Medical/Dental/Vision
• Life insurance
• PTO
• Holiday Pay
• Mileage reimbursement