Patient Care Supervisor (Bilingual: Spanish)

Company Overview: Empowering Health, Enriching Lives: True Care’s Enduring Mission

At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers health and enriches lives.

Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish best. Hence, we endeavor to make this sanctuary a haven of health and happiness.

We pledge to create a nurturing environment where our clients and their families feel heard, valued, and supported. Our highly trained and empathetic professionals are not just caregivers but partners in the pursuit of well-rounded wellness. With a focus on open communication, collaboration, and respect, we forge lasting relationships that transcend the boundaries of traditional healthcare

Our mission is to be a guiding light, illuminating the path toward optimal health and well-being. As we navigate challenges and triumphs together, we remain resolute in our dedication to uplifting lives, one compassionate interaction at a time.

At True Care, we don't just offer home healthcare – we offer hope, healing, and a brighter tomorrow.

Position Title: Patient Care Supervisor (Bilingual: Spanish) 

Reports To: VP of Home Care Operations

Job Responsibilities:

• Function as the liaison between coordinators and patients as needed


• Provide direct case management services while maintaining accurate and verifiable documentation of all services rendered


• Oversee implementation of policies and procedures that ensure the satisfaction of the patients serviced


• Provide conflict resolution intervention and follow-up


• Work closely with Team Leads and coordination team regularly to ensure quality of care is provided and continual progress on all case management goals are met


• Support patients and families in an individualized basis by interpreting their needs and eliciting cooperation from other disciplines if required


• Provide feedback from patients and families in order to improve the overall operations of the Coordination Department


• Explain home health agency services and policies to patients and families


• Participate in coordination team meetings, leading discussion around patients caseload


• Provide report and progress documentation in a timely manner to allow for visibility into case status and productivity of the department


• Provide consistent reporting on cases, discharges, patient feedback, to the Coordination Team Leads

Job Requirements:

•  Experience using HHAeXchange and Salesforce is an advantage


•  Ability to show empathy and quickly build relationships with patients and families


•  Familiarity with Microsoft Office and mobile phone and web-based applications


• Excellent verbal and written communication skills


• Ability to maintain patient and caregiver confidentiality and privacy with dignity and respect
  


• Critical thinker; ability to make decisions with intelligence, creativity, and kindness


• Active listening skills


• Excellent verbal communication skills both in person and on the phone\


• Critical thinker; ability to make decisions with intelligence, creativity, and kindness


• Ability to maintain patient and caregiver confidentiality and privacy with dignity and respect

Benefits:

• Health, dental, and vision insurance.
  


• Paid time off and holidays.
  


• 401(k) with company match.
  


• Opportunity for advancement and professional development.