Patient Care Technician - ENT

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Duke Health Integrated Practice

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

JOB LOCATION:

Duke Otolaryngology of Raleigh - 3480 Wake Forest Rd

JOB SUMMARY:

We are seeking a Patient Care Technician in our Duke Otolaryngology of Raleigh located in Raleigh, NC to be an integral member of the healthcare team to provide direct and indirect care to patients.

JOB DUTIES AND RESPONSIBILITIES:

• Communicates with supervising Audiologist to follow the care plan for each patient


• Appropriately instructs patient/caregiver


• Communicates expectations with patient/caregiver


• Obtains partial case history as appropriate


• Performs screening tests as appropriate


• Prepares patient for diagnostic testing and monitor performance during testing with the Audiologist


• Ensures patient is appropriately following instructions throughout testing procedures when assisting the Audiologist as needed


• Ensures patient safety throughout evaluation being performed by the Audiologist


• Provides patient support/comfort throughout testing being performed by the Audiologist as needed


• Administers patient questionnaires as directed by Audiologist


• Prepares room, equipment, software and patient for fitting of hearing devices by the Audiologist


• Demonstrates knowledge and function of different hearing devices and accessories from a variety of manufacturers and associated software to prepare them for fitting and troubleshoots when malfunctioning


• Demonstrates knowledge and function for implementing Bluetooth connectivity from a variety of manufacturers (e.g. pairs hearing devices to phones and accessories, troubleshoots connectivity issues, etc.)

JOB ELIGIBILITY REQUIREMENTS:

•  Work requires completion of a related 1-year technical school program.


• Generally, requires two years of experience in health care specialties; an additional two years of experience may be substituted for the technical school.  Or an equivalent combination of relevant education and /or experience.

JOB HOURS:

The schedule for this position would be day shifts Monday to Friday.