Patient Care Technician - Med Surg (Nights)

QUALIFICATIONS:

JOB SPECIFIC CORE COMPETENCIES:

•  Demonstrates appropriate chain of command use and understanding of delegated responsibilities.


•  Communicates pertinent patient information to the RN in a clear, accurate, concise, and timely manner.


•  Demonstrates knowledge and technical skill necessary for providing safe and competent patient care.


•  Provide holistic and patient-centered care while providing for established patient rights of the organization and adherence to the hospital LOVE promise.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Demonstrates knowledge and technical skill necessary for providing safe and competent patient care and ability to follow instructions accurately.


• Maintains good physical and emotional well-being.


• Possesses genuine interest in caring for patients in the acute care environment.


• Personal qualities to include kindness, sympathy, understanding, respect, good judgment, integrity, loyalty, sense of humor and the ability to relate effectively with patients, families and coworkers.


• Demonstrates computer and keyboarding skills necessary to provide a complete and accurate electronic medical record.


• Documents accurate health data collection consistent with hospital, departmental and unit-specific policies/procedures/protocols.


• Demonstrates the ability to correctly use the telephone system to place callers on hold, transfer calls, etc.


• Duties include but are not limited to: Attending to patient care needs: answering call lights, bathing, toileting, turning, passing ice water; obtaining and correctly labeling venous puncture specimens; correctly applying EKG leads and running 12 lead EKG as requested; applying telemetry leads as ordered; performing hourly rounding and ensuring safety measures in place (ex.-bed/chair alarm, safe room environment without trip hazards, etc.); performing bedside shift report; utilizing AIDET-P; implementing fall prevention measures; obtaining: vital signs, accuchecks, hematests weights, accurate intake and output; maintaining appropriate hand hygiene compliance per policy; following appropriate isolation practices; maintaining a clean patient environment: providing linen changes, changing trash, cleaning environment, etc.; maintaining cleanliness of soiled utility rooms and equipment; stocking rooms with supplies as needed; documenting care provided and charging for appropriate items per nursing policy and procedure; maintaining patient safety during ambulation, transfers, re-positioning, etc.

EXPECTED BEHAVIORS:

• Associate can deliver care/service appropriate to patients/customers.


• Demonstrates competence in technical skills performed.


• Demonstrates critical thinking skills and the ability to prioritize care needs.


• Complies with direction of RN for patient activity/care.


• Displays/exhibits self-directed growth by seeking educational opportunities to improve knowledge/skill.


•  Participates on appropriate house-wide committees as approved by the Unit Coordinator/Director.


• Contributes to implementing and supporting progressive change.


• Makes suggestions to solve patient care or unit problems.


• Identifies areas of quality improvement and offers suggestions/recommendations.


• Assists with orientation of new staff.


• Attends unit/departmental meetings/in-services at least 75 percent of the time or as assigned.


• Demonstrates acceptable attendance and punctuality per policy.


• Participates in quality improvement activities.


• Completes assigned responsibilities in an efficient, timely manner.


• Uses time not consumed by patient care to maintain the unit (cleaning, stocking, uncluttering, etc.).


•  Utilizes unit supplies in a cost-conscious manner.


• Exhibits effective organizational skills that assist in decreasing and/or eliminating over use of man-hours.


• Recognizes impact of actions on co-workers and other departments and interacts in a manner conducive to teamwork and cost containment.


• Treats staff from other departments, co-workers, patients, and families with respect. Utilizes AIDET-P. 


• Verbally communicates directions, answers to questions, etc. in a timely manner to patients, families, visitors, physicians, staff members and other departments.


• Applies good guest relation techniques to telephone conversations.


• Communicates pertinent patient information clearly, accurately, concisely and in a timely manner to designated persons.


• Collaborates with other members of the health team regarding patient care needs and responsibilities.


• Directs concerns to appropriate persons within timeframes suitable to the situation.


• Utilizes appropriate chain of command.


• Practice is consistent with safety principles, OSHA guidelines, and infection control guidelines.


• Observes equipment for malfunction and takes appropriate action.


• Delivers patient care in a compassionate, non-judgemental manner that respects individuals' right to privacy, dignity, respect and confidentiality at all times.


• Confronts individuals/situations assertively and non-aggressively when necessary to ensure the rights of patients, self and others are respected.


• Demonstrates effective conflict resolution skills thought the use of problem-solving skills, discretion and respect.


• Readily offers assistance to families, visitors, patients/residents and colleagues.


• Functions in a professional manner under stressful or emergency conditions.


• Utilizes effective verbal, non-verbal and written forms of communication.


• Conducts self in a manner consistent with the intent of the hospital's mission, vision, values, and patient’s first behavioral commitment.

MANDATORY LICENSE/REGISTRATION/CERTIFICATION:

• CPR

EDUCATION AND EXPERIENCE REQUIREMENTS:

• High school diploma or equivalent.


• Phlebotomy training, EKG training

Mandatory Continuing Education:  Annual dept. specific and hospital wide mandatories (Customer Service, Fire and Safety, Corporate Compliance, Infection Control, etc.), and education required by regulatory, accreditation bodies, scope of practice, and/or Hancock Regional Hospital