Patient Care Technician - Urology

Medical Assistant

Job Summary: A Patient Care Technician provides quality patient care by assisting the physician with clinic specific tasks, including rooming, vitals, injections, and point of care testing and treatment. The Patient Care Technician follows Madison Medical specific standards of practice, policies and procedures. This full time position reports to the Clinic Supervisor/Regional Director of Clinic Operations, is within Urology, and is located in Mequon, WI with occasional travel to Milwaukee, WI.

Skills & Attributes

• Strong communication skills; both written and verbal
• Self-driven and accountable
• Learning agility and ability to adapt to change
• Excellent organization and prioritization skills

What You’ll Do:

• Escorts patients to exam room as scheduled, completes brief history through appropriate documentation, and obtains accurate vital signs.
• Stays current on electronic health records (EHR) changes and ensures appropriate and effective documentation in patient records.
• Ensures excellent and timely care for patients – manages phone calls and messages efficiently, checks EHR and email regularly.
• Organizes and prepares exam rooms and maintains a clean, safe, and well stocked environment.
• Performs procedure specific tasks such as preparing a sterile field, assisting with procedures, administration of specialized medications, and advanced specialty specific tasks.
• Administers routine medications. Performs specialty specific point of care testing such as Urinalysis.
• Provides basic patient education.
• Refills medications or obtains prior authorizations according to MD protocols or as directed by physician
• Schedules appointments as needed.

Key Qualifications & Characteristics

• High School Diploma or GED
• Graduate of accredited Medical Assistant program, or military equivalent, or demonstrated skills in capacity for at least one year
• Current Medical Assistant certification preferred but not required
• Current CPR certification
• Strong data entry skills and ability to work with computer applications
• Organized with a strong attention to detail in a fast paced environment
• Strong and comfortable communicating with patients, peers, and physicians

• Demonstrated ability to work well both independently and with co-workers in a team
• Drive to provide excellent patient service and care in an environment with significant and frequent opportunities to effectively resolve problems and conflict situations

Perks & Benefits of Madison Medical:

• Competitive PTO plan
• Health insurance, vision, & dental
• 401K employer contribution
• Life Insurance and voluntary disability insurance
• Monday through Friday clinic hours, no weekends, no holidays
• Opportunity to be a part of Milwaukee's Premier medical practice