Patient Collections Specialist

Description

PATIENT COLLECTIONS SPECIALIST POSITION OVERVIEW: 

As part of the OCC Central Billing Office (CBO) you will work in collaboration with the other Patient Collection Specialists (PCS). PCS are responsible for all functions related to the collection of payment on patient services. 

PATIENT COLLECTIONS SPECIALIST ESSENTIAL FUNCTION: 

• Patient Collections Specialists communicate directly with patients regarding their financial responsibility from services provided. 
• Ability to review patient account for accuracy. 
• Adhere to the Collections process and timeline. 
• Document patient interactions timely and accurately in Allscripts PM. 
• Establish payment arrangements per OCC policy. 
• Manage outstanding self-pay accounts and status for management. 
• Prepare unresolved patient accounts to hard collections. 
• Assist with other billing/collection duties as assigned. 

PATIENT COLLECTIONS SPECIALIST SALARY & BENEFITS:

$20-24 per hour

• Medical, Dental and Vision Insurance within 60 days of employment
• Generous PTO package and paid holidays
• Company-paid life insurance and long term disability insurance
• Ability to purchase accident insurance, short and long-term disability insurance.
• Opportunities for internal training and development
• Annual stipend for continuing education in certain positions
• Retirement Plan eligibility after one year of service with eligibility in company profit sharing
• Most positions offer Monday – Friday work schedules

Requirements

  PATIENT COLLECTIONS SPECIALIST  REQUIRED QUALIFICATIONS AND SKILLS: 

• Effective communication skills – verbal and written communication.  
• Must possess knowledge of Explanation of Benefits (EOB) and understanding of copays, coinsurance, deductibles, and denial codes,  
• Proficient customer service skills.  
• Allscripts experience preferred.  
• Strong Organizational skills.  
• Ability to multitask.  
• Must be detailed oriented. 

 PATIENT COLLECTIONS SPECIALIST  DESIRED QUALIFICATIONS AND SKILLS: 

• 2 years of office experience in medical billing & collections 

 PATIENT COLLECTIONS SPECIALIST  WORKING CONDITIONS: 

• Typical business office environment 
• Possibility of local travel 
• Constant viewing of computer monitor, mousing and typing 
• Frequent standing, walking and sitting 
• Frequent stooping, lifting, carrying and pushing/pulling 10 pounds or more 
• Occasionally lift and/or move up to 50 pounds 
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, and ability to adjust focus 
• Hours of business are typically Monday – Friday hours are flexible