Patient Concierge

PATIENT CONCIERGE — ALINEA ORTHODONTICS

Alinea Orthodontics is a design-forward, boutique orthodontic studio in Santa Monica led by board-certified orthodontist Dr. Jose Enrique Ortiz. We’ve reimagined what an orthodontic practice can feel like — warm, calm, and beautifully designed, where clinical excellence meets a genuinely elevated patient experience.
 

We’re looking for a Patient Concierge who is the kind of person patients remember. Someone who makes every visit feel personal, keeps the energy of the practice positive, and takes real pride in the details.
 

Perks of joining our team?

• Consistent hours.
• Competitive pay.
• Supportive and team-oriented culture.
• Great doctor.
• Professional development and training opportunities.
• Opportunity to be part of a growing and innovative orthodontic practice.

ABOUT THE ROLE

This is a front-of-house role at the heart of everything we do. You’ll be the first voice patients hear and the last face they see — and everything in between matters.

Your day will include:

• Welcoming patients and creating a warm, calm front-desk experience
• Checking patients in and out with care and efficiency
• Answering phones, scheduling appointments, managing confirmations, patient communications
• Preparing and reviewing the patient schedule ahead of time and checking patient records are complete
• Supporting treatment coordination and financial conversations at checkout
• Verifying insurance and managing patient records in GreyFinch and OrthoFi
• Helping capture social media content and supporting community engagement
• Keeping the space clean, stocked, and inviting at all times

Over time, you’ll cross-train in Treatment Coordinator duties — a meaningful growth opportunity for the right person.
 

WHAT WE’RE LOOKING FOR

• 1+ year of dental or orthodontic front desk experience — required
• Warm, polished, and genuinely people-first in your approach
• Confident on the phone and in person — calm under pressure
• Detail-oriented with strong organizational skills
• Comfortable with dental practice management software (GreyFinch a plus)
• Dental assistant experience a plus
• Bilingual English/Spanish a plus, not required

WHAT WE OFFER

• A boutique practice with a team that genuinely cares
• A beautiful, design-forward workspace in Santa Monica
• Real career growth — including a path into Treatment Coordination
• A culture built on honesty, excellence, and genuine connection
• Compensation: based on experience

Job Type

• Full Time or Part Time
• Bonus

Location: ALINEA Orthodontics, 2701 Ocean Park Boulevard, Suite 110, Santa Monica, CA, 90405. (In Person)

Please note: We are not able to provide or assume sponsorship for a visa at this time.
 

How to Apply

At ALINEA Orthodontics our patients mean everything to us. We want to fill this important role with someone who is not only a phenomenal patient concierge but is also dedicated to giving our patients the outstanding experience they deserve. If you are interested in being a part of the team please send your resume and a brief cover letter to [email protected]. We can't wait to meet you!