Patient Concierge -Front Deck ASC

Northwest Eyes is a progressive ophthalmic medical and surgical practice, and we are searching Full-Time Patient Concierge for our Northgate ASC location. Our Company is nationally recognized, with vast clinical experience in a wide variety of eye surgical services, advanced technology, and proven results. Our Company is committed to diversity, equity, and inclusion and believes that success requires an environment where colleagues are respected and valued.

An ideal candidate will be patient-focused with a love for the senior community. Northwest Eyes fosters growth as you will be exposed to a wide variety of optical cases, on-the-job training, and partnering with our diversely experienced staff, surgeons, and physicians.

Enjoy an exceptional and rewarding work environment as well as a phenomenal work-to-home life balance. If this sounds like the opportunity you were looking for, then Northwest Eye can help you reach your career goals!

Responsibilities:

• Provide excellent patient care and service to our patients, greeting them and checking them in, taking payments, and other front desk responsibilities.
• Schedule ophthalmic surgeries for the ambulatory surgery center including verifying authorizations, setting appointments for pre-surgery testing, scheduling post-op appointments, confirming all IOLs, etc. are ordered for surgery, checking health issues, meds for possible needed pre-authorization, and verifying that equipment required for surgery is available at external locations.
• Coordinate, complete, and verify all required surgery paperwork according to established procedures.
• Communicate thoroughly with patients regarding pre-op requirements.
• Facilitate patient surgery day including completing any outstanding paperwork with the patient, completing charts for surgery staff, completing charts after surgery, and faxing follow-ups to Optometrists.

• Knowledgeable in Microsoft Office or G-Suite
• Basic knowledge of Medical Terminology
• Effectively work in a team environment.
• Demonstrated multitasking and adaptability
• Strong interpersonal skills
• Comfortable with communication via phone, internet, and in-person
• Excellent verbal and written communication
• Strong organization and attention to detail
• Basic math skills

Education & Experience:

• High School Diploma or equivalent
• Two years of Ophthalmology or medical clinic experience in surgery scheduling or patient services is preferred

Benefits:

• Competitive Salary $19 - $24
• Medical, Dental, and Vision Insurance
• Robust Ancillary Benefits
• 401(k) Plan with employer contribution
• Company Paid Life Insurance
• Generous PTO/Holiday
• EEO Statement