Patient Concierge (Greeter)

Patient Concierge (Greeter) — Concierge Dental Group

You're the first face patients see when they walk through the door, and the last warm goodbye when they leave. The right Patient Greeter makes a busy practice feel calm, welcoming, and well-run. We're hiring someone who can do that with warmth, professionalism, and follow-through.

Concierge Dental Group is a five-location dental practice in Western New York: Clarence, North Buffalo, Orchard Park, West Seneca, and Williamsville. We're hiring a Patient Concierge (Greeter) at our North Buffalo office (2677 Delaware Ave).

What working here actually looks like:

Welcoming patients warmly as they arrive and walking them through check-in.

Working alongside the front-office and clinical teams to keep patient flow smooth and respectful of everyone's time.

Helping the practice feel calm and well-run, even on busy days.

Schedule flexibility across five locations if you want it — cover a sister office when needed, work close to home most days.

Real growth paths — many of our administrative leaders started in front-of-house roles. Lead Patient Concierge, Treatment Coordinator, and Office Manager paths are real and open.

What we need from you:

Genuinely friendly and professional — patients should feel welcomed within ten seconds of arriving.

Calm under pressure when the lobby fills up or the phone rings during check-in.

Comfortable with basic computer use and willing to learn dental practice software.

Customer-service, hospitality, or healthcare reception experience is a plus.

Dental office experience is helpful but not required — we train.

Compensation and benefits:

Competitive hourly compensation depending on experience.

Comprehensive health, dental, vision, and 401(k).

Paid time off and continuing education support.

A schedule and team that actually let you use your PTO.

The honest part:

We're a growing five-location group, and we're intentionally building one cohesive team across all of our offices. In the past year we brought in dedicated executive leadership focused specifically on team development, communication, and how our offices work together. We're not done. We're still building. If you want to be part of building something rather than arriving somewhere already finished, we'd like to meet you.

The smile for me; just dial 3.